Candlewood Suites Fort Worth West by IHG

La muchacha que trabaja en la tarde enfrente y las que limpian muy amables

La señora mayor que trabaja turno de la mañana super mal educada y nada empatica ni habla bien a los clientes! El cuarto olía horrible y tenia 2 cucarachas en mi cuarto que tuve que matar yo misma! No volveré ahi y hable al hotel y no he tenido respuesta ni una disculpa! Y tengo fotos!

Honestly, there wasn’t a single aspect of the stay that met my expectations.

This was genuinely one of the worst hotel experiences I’ve ever had. The room had a very unpleasant smell from the moment I walked in, and the condition of the room overall felt neglected. My bed sheets even had a blood stain on them, which was unacceptable. The towels were by far the worst I’ve ever used in a hotel, they were extremely rough, thin, and dry, nothing close to what you would expect for the price paid. The service was also very disappointing. The staff felt cold and unhelpful, and they weren’t even able to provide fresh towels to the room when requested. Another major issue was housekeeping. The hotel does not clean rooms daily like a normal hotel, but only once a week, and this was not clearly communicated upfront. Unfortunately, the smell and overall cleanliness of the property reflected that policy. I would absolutely not recommend staying here.

Nothing at all

The hotel canceld my room because there was no room for me but the took my money

Die umfängliche Suitenausstattung in einwandfreier Funktion.

The location was ok.

The place was dirty. The maids seemed lazy. There were wrappers & trash on the floor in the hallways. It looked like the maids on the 4th floor rarely swept the carpets. The level we stayed on had trash & filth on the floor the whole 2 weeks we were there. Our room wasn’t well cleaned either & things were broken. The shower rack was broken & the curtain wouldn’t stay put because it looked like someone had pulled on it because it jiggled around & the microwave handle was broken. The staff at the front desk was generally rude except for one redhead which was sweet. The overweight lady that is there during the day was extremely rude with a bad attitude & no one seemed to like her. The night lady with the gray hair was very sweet & pleasant. The hispanic maintenance guy was very sweet as well & always asked me how I was whenever I saw him.

Clean, beds comfy, and friendly staff

Almost everything

A bit far west than I expected.