Gran Hotel Las Fuentes

Todo bien solo que la reservación no aparecía en su sistema con mi número de itinerario ni con nombre, apareció hasta que hablé a servicio al cliente de hoteles.com y después de 3 llamadas me resolvieron y ya apareció mi reserva en su sistema.

Sin comentarios

This hotel is a joke. Save yourself a headache and don't stay here. They "sold" and cancelled my reservation just because. The front desk representative Diego was extremely rude. He gave me the key to a dirty room to go check if I wanted to stay there. Of course we weren't going to stay in a used & dirty room witn trash, no made beds and no towels. When customer service called him he simply ignored the call. Thankfully hotels.com was able to relocate me to a different hotel. Which was a horrible experience to go back to the city center at night with my whole familiy. The following day since I had to go back to a event I realized they had done the same to several other paid reservations. They're just a money hungry hotel and will give out rooms to whoever shows up first. I WOULD NEVER RECOMMEND THIS HOTEL TO ANYONE.

Mi cuarto no funcionaba el aire y estaba muy caliente no me quisieron cambiar habitación

Bien

Buen

Bien

Muy agusto

buen lugar

Excelente lugar