Niagara's Best Inn

A staff was friendly and kind.

The location of this motel is its biggest advantage - just a 10-minute walk to the Falls, park, shops. The price is also quite affordable, and the room had a microwave, which was convenient. Unfortunately, that’s where the positives end. The motel is very old and tired. Furniture was chipped and worn, and a toilet paper holder literally fell out of the wall during our stay. While we didn’t expect luxury, the level of maintenance was disappointing. The biggest issue, however, was cleanliness - or lack thereof. There was thick dust on lamps, dirt under the beds, and the bed linen felt questionable at best (we could only hope it had been washed). No housekeeping was done during our two-day stay, the trash wasn’t even taken out. The room didn’t close properly, there was no kettle, no tea, no hairdryer just a microwave. Parking is charged separately, which felt unreasonable given the overall condition of the place. But the worst part: the noise. A group of people staying at the motel partied loudly right outside their rooms until 1:30 AM, blasting music and shouting. Shockingly, the motel manager was part of it!!! Instead of enforcing quiet hours, management actively contributed to the disturbance!!! It was impossible to sleep. I would strongly recommend avoiding this motel. I would never stay here again.

Smell horr

the location is very convenient. one issue we experience since there was no one at the reception over night and there was a fight in one of the units and no one was there to address the issue.

Good value

Old property, but value for money experience. Staffs are helpful & impressive. Great access to the attractions

The location was good.

Unfortunately the date we were supposed to check in, we were not able to due to a severe winter storm leaving us stranded in Toronto. The motel let us check in a day later and extend our stay for a night. That is where the positives end. When we arrived we were treated kindly and asked for a $200 cash damage deposit. The place was not in a good area and was run down to say the least. A block of rooms are shut down and boarded up due to a fire. Some rooms have been turned into business including their motel office. We were brought to one room and upon bringing out stuff in and shutting the door, we realized the door does not shut all the way and in fact the lock was about as good as a bathroom door lock. We went to the office and told the man that we did not feel safe, he tried to say it was like that for airflow. My son and daughter in law backed us up and said this is not safe. We were reluctantly given another room. This room was better but that is saying a lot. The whole place is scary and unsafe. We purchased cleaning products and cleaned the room from top to bottom. We would have left if we had another option. We stayed 4 nights and everyday the guy above us was yelling all day long, repeating similar things like a record. Swearing constantly, over and over. He is clearly suffering from something. Made for an even more scary experience. I would not recommend staying here at all.

Staff don't understand

Great location and amazing price It’s nothing fancy you get what you pay for but it’s clean good service and is close to everything Highly recommend and will be going back