SpringHill Suites Houston Baytown

I had a business couple coming into town for one night. I came by on Friday midday and made the reservation for them. The front desk said, "Everything is set! All your guest have to do is offer their id. You are set up even for incidentals. You don't have to be here for them to check in." So imagine my disbelief when I get a call from the front desk asking about credit cards and totally ignoring what the First Lady had said. Now I look like an idiot in front of my friends and what should have been a seamless operation. And I've stayed there myself multiple of times.

Nice property inside and out.

The room was clean and very spacious. Close to shopping mall and restaurants. Conveniently located near the expressway.

Nice location

Loved the covenants. The staff were great. But biggest of all was the room was perfect.

Friendly guest service; nice room.

Everything was very nice, room was clean and modern. Staff was very nice and professional. Only thing that was not excellent is that on google, it shows pictures of a hot tub but to my surprise, it no longer exists. There are new tiles and a table with chairs where it used to be. I enjoy hot tubs after working long hours in the shipyards to relax and help my body reset. Other than that, I will stay here again because its very conveniently located and over all great quality

The hotel was very nice, the room was very spacious. We had 2 kids and 2 adults. Two queen size beds which the beds were the most comfortable beds ever. The room even had a small living area with sofa and bar.

I did not stay at your hotel because you would not change my dates to the dates I actually wanted to stay, I've been in San Antonio since the 3rd.

Great hotel