Spicers Tamarind Retreat

Peaceful, quiet, clean & restaurant was fabulous. Hot tub was a bonus, room very spacious & the bed was extremely comfortable.

Nothing

Location

Loved the breakfast. The continental was very tasty and great selections for the main, too hard to chose.

Great Villa that was secluded, clean, fresh with nice fragrances, and had a very comfortable bed. Staff were warm and friendly, and the food at the restaurant was excellent.

The couch in the villa had a musty smell. At the high price point for this villa, we also felt let down that each of us did not receive a complimentary drink and side dish of vegetables with our dinner. The breakfast came with bottled orange juice not freshly squeezed juice. Last, the Smart TV appeared to offer a goodly number of streaming services, but most were not available, which was also disappointing at the very high price point for the villa. In summary, we expected a platinum level service, but instead received a silver-to-gold one.

We stayed at the hotel for 5 nights in late February. The villa was very nice and we got lucky to get one in the front row. A comfortable recliner on the terrace would have been nice, but apart from that the location and villa was fantastic. The service unfortunately, while in most cases friendly, was not up to the standards. Most service personnel really tried their best, but it was clear that most were not trained to work in a 5* hotel. While we are not snobs expecting the ultimate experience, you would expect a level of service quality that is at least similar to a 5* city hotel that offers rooms at a third of the Spicers Tamarind hotel. It was largely the small things - we had to ask for a few things repeatedly, on the day of my 50th birthday (staff knew about it) it would have been a nice gesture to get maybe at least a little up candle with breakfast or at dinner, but there was just nothing at all. When you stay 5 nights around such an event it feels a bit disappointing. Food was good on most days, but a bit repetitive when you stay that long. At least we managed to get a table at the Montville hotel. On the first day the deserts were clearly many days too long in the fridge and completely dried out, since we got very different versions of the same on our last day. All in all a great hotel in an even better location, but for the money you pay you would expect a far better experience. Did we enjoy our stay? Yes. Would we come back? Don’t think so