Holiday Inn Express Hotel & Suites Chatham South by IHG

Under renovations

THE BREAKFASTS ARE REALLY GREAT. THE HOSPITALITY WAS VERY GOOD. RIGHT NOW THE HOTEL IS UNDER CONSTRUCTION, SO THE ROOMS NEED UP DATING. THEY ARE DRAB AND WOULD LIKE TO SEE WHAT IT WILL LOOK LIKE WHEN IT IS FINISHED WE WERE HAPPY TO HAVE A ROOM WITH ROLLIN SHOWER, ONLY THE WATER FLOODED ALL OVER THE BATHROOM FLOOR WHICH NEEDED A DEEPER SLANT TOWARDS THE SHOWER DRAIN. ALSO THE WATER DID NOT GET HOT ENOUGH. FURNISHINGS NEED CLEANING. WE HAVE ALWAYS HAPPY WITH THE HOLIDAY INN EXPRESS HOTELS, BUT THIS TIME WE WERE DISAPPOINTED. JIM AND LYNDA RUDY

The staff at the property were awesome. Friendly and helpful. The property is under renovation and once completed it should be awesome. Right now it is difficult to rate the room given it is in need of renovation. It had a rundown appearance but to be expected in advance of its renovation. Common areas such as front desk area and restaurant area looked great.

Staff was friendly and accommodating, but too many little issues made this stay unpleasant. (not our first visit to this location). 1. We booked here because of the pool, only to discover that it was closed due to renovation - try telling that to a 4-yr old whose heart was set on going for a swim. Staff very pleasantly shrugged shoulders and blamed the booking partners who were supposed to be responsible for letting us know - never happened. Staff directed us to a nearby splash pad where they were sending everyone - that was closed for maintenance. Double-Whammy. 2. The bathroom door did not close/lock properly - again not a huge deal, but awkward with a 4 yr old. 3. The room door would not open properly - key was recognized but needed several tries to unlatch. 4. USB ports: Only 3 were available in the room, 2 of which were dead. So, 1 port was left for us to charge 2 phones, a tablet, a watch, and hearing aids. Staff did offer to send a maintenance person around, but it was already bed time. 5. Having stayed at other Holiday Inns, was expecting a small security deposit ($50 at previous HI), but this place charges $200 for deposit which was supposed to be be refunded. 4 days later it has not be returned. We shall not be returning to this location unless some major changes made.

Breakfast was fabulous

Staff were very rude. Huge language barrier. Made it considerably frustrating to check in

Free breakfast was nice. We have an EV and a charger was a short walk away. Air conditioning was very welcome during the summer heatwave.

Beds and pillows so comfortable. Staff very friendly and helpful.

It is out of their control but noise, etc as renovating parts of the hotel is goi g on.