Hotel Puerta Del Sol Guadalajara

The pool, was nice and warm water. But the kids pool was disgusting .

We did not have any Wi-Fi at all our first night. The air conditioning will turn on, but it was leaking and I called the front to let them know to get a fix. It took them forever to get there. my five year year-old got up to the bathroom and fell on the floor because there was a big paddle of water. I asked them to get us moved to a different room and they say they have no rooms available. The bathroom water will come out of the shower. Also will leak all over the floor and there was a light on the closet that will not turn off, when we’re trying to sleep that light, it was right in our face. That was the first night. We got move the second night to a different room, basically the same problems all the rooms I guess are the same. I WILL NEVER STAY HERE AGAIN!!

Lo q me agrada de este hotel, es lo conveniente para mis nesecidades, lo estan remodelando, espero cambien los colchones y le den mantenimiento a los sinks, se tapan

customer service

Room was comfy the bathroom was super small the shower was awful ugly and it didn't drain properly so you had a puddle of your own water filled with your own soap ugh! Overall friendly staff no refrigerator only if you knew one was available who knew fyi like the inside amendedies pool and garden outside traffic and bus stop was a discomfort at times. Very clean lobby but for the price an 4 stars. Fir that i would return the bathroom nope.

Walking distance from 2 commercial area with restaurants, pharmacy, bank, etc. All staff at the hotel were very kind, helpful and friendly. They have transportation if you let them know you need it. It’s very affordable, convenient and great service.

El staff era sumamente amable

El control remoto no funcionaba bien en la habitacion.

Problemas con internet

We stayed 3 nights and found the hotel and grounds were very neat and clean.. Staff was helpful,but almost no English spoken. Beds were pretty firm and rooms were sparse. Only 1chair, no coffee or water glasses, and only 1 hand towel. Daily housekeeping in the room was not expected but welcome. Only ate breakfast there but a wide variety of hot and cold things available.