Riad Salam Fes & Spa

Gorgeous common areas restored with detail and beauty. Numerous indescribably beautiful interior courtyards. The staff was extremely friendly and accommodating. They work and try hard and they all wear many hats. There are a few things amiss from making this a 5 star property - most in the details. For example, in my bathroom alone, 2 light bulbs were out or flickering, the toilet was broken in three different ways (seat, tank and plunger) and one light was falling out of the plaster. The chrome faucet had dirty water/toothpaste on it from the previous guest. My view (junior suite) was non-existent - it looked out onto a filthy glass panel that the bellman said they would clean but they didn’t. They are actively still doing construction work as of March 2019 and they start loudly at 6:30am. Some of the furniture was covered to protect it and scaffolding was in place with ropes around the pool. The housekeepers were great, but attempted to enter my room 4 times - all before 9am. The hotel description said they have 20 restaurants but I think they meant they had 20 tables / areas in the courtyard. I asked about dinner my first night and they said I have to choose then give them 2-3 hours to shop and prepare it - which is awesome, unless you expect a restaurant on site. I’d stay here again because the staff was so nice, but they need some help (perhaps from a consulatant) to truly make this a 5-star experience.

Beautiful space. Old and charming. Functional guesthouse but some things definitely need updating for this to remain a 5-star accommodation.

Museum and Home. Exquisite details and warm spirit. This riad is an unbelievable experience.

riad de ensueño como en las mil y una noches, las habitaciones con aire (en mi caso no calentaba mucho) eran algo frias y sin televisión con canal internacional de España, el wiffi muy bien.

The people were super friendly and accommodating, especially Salma (front desk) and Mustafa (waiter). The place itself is beautiful -- covered with amazing tile work on the inside. The breakfast (included) was delicious and plentiful. We were recommended to this place by friends who had stayed in May, when the weather was warm. We were there at the end of November, and it was rainy and cold. The reason I mention this is that this building is not really set up for cold weather! The lobby is very drafty and has an open-air courtyard, close to where you eat breakfast. So it was always cold. Also, our rooms were right upstairs from the lobby and front desk. Since everything is tiled and there are windows that open onto the stairwell (no glass, just wooden shutters), it was quite noisy at night. The beds were ok, not super comfortable. But the location just inside the Medina is perfect for walking everywhere, and the wonderful staff really made our stay pleasant.

Nicely decorated hotel. Even though the rooms looked a bit aged, but the overall comfort has not been compromised.

Un seul problème : Pas de chambre au Riad Salam . Le propriétaire nous a logés chez un Riad voisin

Stunning interior, I felt like royalty in an ancient palace, excellent location and very pleasant hotel staff. And all of that at a very reasonable price.

友善既服務，員工好幫手，美麗既酒店

扉は金色に光り、中に入ると写真をたくさん撮りたくなる風景。冬の寒いfezでもエアコン、シャワーが効いています。従業員も気さくです。門限が21時だったのが残念。朝は7時チェックアウトでき、シャウエンに向かいました。