Kempinski Hotel Guiyang

Before the trip, I went through a lot of websites, and found that it seemed impossible to find a hotel without smoking issues--people in Guiyang smoke in public areas including 5 stars hotels. Some complained about cigar smell in their non-smoking rooms--the worst was that it's the same after changing rooms. After reading reviews in Chinese and English, I concluded that at least, Kempinski's rooms are free form smoking. I especially asked for a room on the non-smoking floor at check-in. During our 6-night stay, one day, we found that smoke was fill in the hallway--someone was smoking in a room and had the door wide open. We made a big complaint to the front desk. They immediately took care of it, and didn't happen again. The hotel was beautiful. The breakfast buffet was great--a wide display of selections. Our room was not big, but felt luxurious. The view form the room was great. There were a supper market, shopping mall and lots of restaurants next to the hotel. You can easily get a taxi outside the hotel entrance. I used my name to book the hotel and checked in with my credit card. However, it's probably a cultural thing--I found out at check out that they put my husband's name on the receipt, which I needed for reimbursement. It took a while for them to correct it. Since we had an early flight to catch and a taxi was waiting outside, it did create stress on us. But, they did try hard to satisfy customers. Overall, I still gave the hotel full-point rating.

Short business stay, transportation well organized despite huge delay

The Kempenski Hotel disappointed me great deal this time. The front desk staff was unable to solve my question even with my repeated request (Remarks: I was just asking for an invoice!) and after I was back home, their "executive housekeeper" kept finding excuses and even asked the hotel portal to reply me directly. Kempenski, as a reputed hotel, should not have been providing such bad customer service and inflexibility in dealing with customers' reasonable requests. I wondered if they would treat other business travellers with the same ridiculous service in the future. I would seriously consider whether to stay at the hotel chain again in the future.

要求顧客預付每天1000元押金很不合理!感覺被當小偷或不願付錢

Amazing. All eas as expected - amazing. They brew their iwn beer. The newly opened gym eill help you burn it off.

Good! The serve are good!

good stay, very convenient. close to Jiaxiu Tower, but close to shaopping mall too. Easy to find good resteraunt.

Very welcoming with friendly staff, excellent location with view of the city, close to the shopping mall and Jiaxiu Tower, lots of good to see the city. The best experience is the splendid view in 53 Club, I had couple glasses of white wine with friends over there, that was fantastic, we really had a lovely night in the hotel . I would go back anytime.

Excellent, luxurious, situated in , I can't find words to say how great this hotel is. Great location for everything. Very pleasant, polite staff. Many possibilities to spend time in shopping, entertaining and local experience.