The Noverian Scenic Crete 5 Star Hilltop Villa Resort & Spa

The service here was AMAZING thanks to Athina, who bent over backwards to make sure that our stay was terrific. She called to make sure that we were gonna make it in time for breakfast, and when we told her we had to check out before the hotel's breakfast hours to catch a flight, she hand-delivered the breakfast items the night before so that we would have breakfast on the go the next day. That is some superior customer service right there. The only minor issues we had were that the showers would frequently run out of hot water because it relied on a solar panel for water heater, and the lights inside our pool was not functioning, so we would take a dip in the pool at night. Also, be aware that in order to get to this resort, you have to be prepared to drive through small towns with narrow roads, sharp turns, and steep incline.

Only stayed one night as the hotel we booked and paid for in Malia was totally unsuitable .The Royal Heights is a little out of town but close enough to taxi into town.It was exceptionally clean and friendly.In our room there was a welcome fruit bowl and wine lovely touch

i was visiting family working in Crete. i decided at the last minute to hire one of the vilas. i wasn't disappointed. It was absolutely gorgeous, and the hotel staff were the friendliest and most helpful I have ever come across.

Great hotel, lovely facilities. Only negative on this trip was a wedding that went on until 4.30am which reduced a nights sleep otherwise another enjoyable stay.

Booked in for two nights having left another 5* property because they had no WiFi. I had a villa with private pool which was very satisfactory. Staff are attentive without being in your face, particular mention to Anneleise. Spa is lovely. Its a bit out of town which is good for quiet but not for nightlife. They have invested recently in fast WiFi and it works, throughout the complex! While there they were working on some of the other rooms hence the 4* for condition.

This hotel is located a short drive out of Malia, so a car is recommended to visit neighbouring villages and the beach. The room was spacious, with a nice view and a balcony. The breakfast was decent, although not spectacular (compared to other 5-star hotels in the area). The hotel has a fantastic gym facility, but the indoor pool/jacuzzi was freezing, with broken down heating and seemingly no intention to repair it. The latter was disappointing, as we chose this hotel especially because it offered an indoor pool that was meant to keep the children busy on the rainy days.

There is no neighbourhood and no where in walkable distance, you have to take a taxi from the hotel to where you want to go, Otherwise hire a car.

The hotel experience was great, housekeeping came every day with fresh towels and other general stuff. View was lovely and staff were welcoming. However, I think the public pools actually were closed as the fountains weren't on as well as no one at the pool bar. I would recommend the hotel during summer months but certainly not any other time. It was quite going to shops they were closed and had basic stuff open, as well as nothing is open on a sunday. Last thing I would have to say is that it is slightly bit of the way, you have to taxi down to malia and back up as the walk up the steep hill is torturous and we're fairly fit!

Excellent

- excellent resort, not overcrowded, having own pool was a huge plus, room and accommodations are top notch. Gym, spa are excellent as well. Great views.