Hangzhou Tower Hotel

清潔感あってよかったです。

從地鐵站到酒店只需5分鐘。 在機場出發可以坐機場巴士到武林門站，步行5分鐘到酒店。 房間很大。

エアコンが集中管理なのか、クーラーにしても暑くなる。あまりにも暑いので窓を開けたら閉まらなくなった。また1晩で部屋の電気が3回落ちた。落ちるたびに主電源を再度入れる必要があった。

저층은 쇼핑몰이고 고층은 호텔인 건물이다. 방은 크지는 않았지만, 상당히 깔끔했고, 고층이라서 전망이 매우 좋았다. 화장실도 깔끔하고, 크며, 각종 물품이 잘 갖추어져 있다. Wulin Square역이랑 매우 가깝고, B번 출구로 나가는게 가기에 편하다. 다른 출구로 나가서 쇼핑몰 아래를 통해 올라가는 방법도 있는데, 초행길인 사람에게는 어려워 보인다.

暖氣很熱

従業員のサービスは良かったです。毎日果物が提供してくれることはありがたいです。また止まりたいですね。

Had some communication problems with reception but they tried very hard. I noted in my booking that I wanted a non smoking room but they issued me a smoking room, however they were able to reassign me a non smoking room after my discovery. The bed and linens were clean and comfortable, the shower bathroom were great as well, but you could see that the carpet wasn’t as clean. The room was hot due to no in room controlled A/C. There was a note saying that the hotel was on “Heat” mode and that you cannot set to “Cool” and to contact reception for further assistance, which I thought they could manually set to cool, but without success. Their suggestion was to open the window. Be careful when booking “Hangzhou Tower Hotel” because there seems to be two different locations one close to the westlake area and one much further north, both have the same 1Wulin Square address at Wulin Metro stop and another shows it’s at Longxiangqiao station.

Hotel is centralized and easy to get to the surrounding shopping areas and the metro subways. Downside is the inability to turn on the air conditioning in the room making it very stuffy. When you call the front desk and have them send a maintenance worker to look at it, unfortunately, all they can suggest is to open the window for fresh air, but the air quality in China is poor. Also, it’s very difficult to communicate with the staff due to language barriers. Not their fault, but it does make me think twice about staying here again

Terrible front desk and booking service. I make a full paid booking through hotels.com, but when i checked in, the front desk couldn't find the booking. I called the website hotline and confirmed my booking existed and fully paid, and I let the hotline called the hotel to negotiate. After prolong waiting, the front desk agreed to give me a room, only if I agree to paid RMB600 as deposit, which I was promised to have it refunded to me when check out. It was late night so I paid the money, and was issued a receipt for the deposit. Unfortunately when I checked out the next morning, the front desk refused to make any refund, claiming the hotel's policy only required RMB200 as deposit, so they won't acknowledge the receipt when I showed it to them. I called the hotline again and emailed them the receipt, and let the hotline talked with the hotel again. The hotel staff changed their story this time, and claiming they still couldn't find my booking, so they charged me the money as the fee of a walk in customer, even though the receipt clearly showed the money is for deposit. After a week of continuous emails and telephone conversation with the hotline and the hotel, no conclusion was reached nor any refund was made.

Good location, close to metro line 1. Room was spacious and clean.