SSAW Boutique Hotel Hangzhou West Lake Yilian

Service. Convinence.

Little old. The breakfast was cold...the eating room had cold air which made the food cold really fast. The corridor of hotel outside rooms was dark. I didn't expect to have a flight of stairs to climb to reach my room. That meant I have to take an 80 year old person up and down a number of times a day.

The hotel is in a great location with convenient access to public transport but still is in a quiet place. The staff are friendly and helpful. Our room is big and clean.

The only thing is that we booked the family room for three people, but were only offered breakfast for two, not all three of us. We had to pay for another one.

Location is lousy. Breakfast - scary, pls avoid.

Ac for my room on 1st night was non existent. The following morning saw their technician in a riser so he probably adjusted some setting. The lobby was not air conditioned.

Cosy.

Old and should look into refurbishing.