Torre Dorada

The location is good; rooms are good too. The staff is limited and sometimes not present. Front desk has to open the door and the person in charge is rarely around.

Boutique style hotel. For breakfast, a chef was available to prepare the type of omelet you wanted. The hotel is located in a quiet area. The neighborhood is safe. The hotel attendants were always willing to help me when I had general questions about my stay.

The beds were comfortable, the shower was amazing, the breakfast staff was nice and the lighting was nice.

The hotel is gated at the front and only staff have keys. We arrived late one night and were stuck outside of the gate for over ten minutes because no one was at the front desk and we had no way to let ourselves in. The rooms were very small and did not have all advertised features (like a safe) and the neighborhood was incredibly noisy.

We stayed for a few nights during the Inti Raymi festival. It was perfect to stay away from the city center as the city was busy at this time. It is only a ten minute taxi drive from the center and easy to commute with Uber. The hotel staff were very friendly and helpful. The breakfast was basic but sufficient.

It gets rather cold, especially in the common areas. It would be nice to have a heater in the bathroom. The shower water was not consistently warm and the pressure was often too weak. We had to take a few cold showers which was unpleasant in the cold Cusco nights after a day full of activities.

Unfortunately, this stay wasn’t as pleasant as i thought it would be based on the high rating. I booked my stay and then needed to make changes right away and never was able to contact the property. I needed to leave 2 days earlier. When i checked in the gentleman promised to get back to me within two days, that never happened. I still checked out 2 days earlier and provided my email address for communication. It’s been already a week and i still have not heard from anyone. The room was renovated, overall comfortable but very cold. The windows had holes. There was no hot water for 2 days and when calling the receptionist to find out what’s going on there was again no clear answer. Giving all that I definitely did not want to stay there longer. However, the cleaning lady and the cooking lady were the sweetest. The breakfast for the price of the room was decent. Had variety and they could make eggs or delicious pancakes to order. It could definitely be a great option in Cusco if anyone was managing this property.

The beds were warm, the showers amazing, the breakfast was exceptional. The staff are brilliant. The hotel is clean and has great seating areas, couches and even games to play. It’s been the most comfortable hotel I’ve stayed in in Peru.

I love everything about this hotel apart from the location. It’s in a quiet neighbourhood in the suburbs but there is not much around. It’s a half hour walk or a taxi ride into town.

We enjoyed everything. The gentleman at check in the first night was super helpful. He even helped us order dinner to be delivered in Spanish.

Absolutely the worst hotel in all of Cusco. Do NOT book here under any circumstances. If you don't get mugged in the dark and dirty streets outside the hotel, the staff will make sure they take every opportunity to stiff you on your bill. Run, don't walk away from booking at this seedy, trashy hotel!