Bannatyne Hotel Durham

The bed was very comfortable.

The pool and the wellness were in a different building and it was £15/person/day. Also on the website it says £10/person for breakfast. I wanted to book it but it was not in the building. It is disappointing these important informations were not clarified in the description.

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When I reached the hotel they advised they could not honour my booking as we are blacklisted from the property. There had been no prior communication from them to advise this before booking. They also advised they received the booking via Expedia (who I have contacted and they have confirmed this is not the case). We had to find alternative accommodation at another nearby hotel which has had a financial impact. Advised they had requested a refund however they confirmed and accepted our booking and then advised they would mark us as no shows which based on T&C’s would prevent us from getting a refund.

Very clean & friendly staff

Location is ideal and the room, especially the bed, was very comfortable and clean. The breakfast was very nice.

We had hoped to use the pool, but hotel guests are charged £15 each for a day pass and as we were only staying one night the £15 each charge was excessive for a couple of hours.

Great hotel just outside of durham with pool gym and cafe plus bar to enjot on your stay with free parking and a retail park 5 mins away our room was 2nd floor via lift twin room with very compfy beds clean sheets white towels desk chair clothes rail tv coffe facilites large tv bathroom with powerful shower very hot water to clean your bits overall very good room apart from it was very warm and the noise from other guests is rediclous at 1am coming in drunk apart from that good location to visit durham and beyound

Location & Hotel

Nothing