Häcker's Grand Hotel Bad Ems

Uns hat besonders die Freundlichkeit der Mitarbeiter gefallen

Alles soweit ok

Yes, the price of the hotel is high, and yes, the building is rich in history (meaning: „old“), which means that, as a hotel, it is by orders of magnitudes more difficult to run and maintain compared to a new building. But the hotel itself, the staff and overall service are just great. Facilities are in great shape and surprisingly child-friendly. Breakfast and food were great as well, and located directly at the Lahn it is nice to just go for a stroll after dinner. I do not know if I would consider it as a full recommendation at normal rates, but if you manage to get a good deal, it is definitely worth a stay!

Once upon a time there were Kaisers who liked to stay in huge, overly decorated, dark rooms with a retinue of servants at their beck and call, fulfilling any of wish a grand hotel like this was able to supply. Today these are mainly nostalgic rheumatic pensioners. We were looking forward to a three night stay with the amenities a "Grand" hotel would be expected to provide. The place was far from full, but is greatly understaffed. My husband has a back problem and the reception clerk was the only one available to help with our bags. One of the room's chairs was broken and husband almost broke his neck leaning backwards and hitting the floor. Room was humming with all kinds of machinery noises, TV was not working, no Do Not Disturb sign - made one on the back of a laundry list (no stationery in the room), but the maid did not understand and woke us up to inquire what the sign meant. Reception (only there until 10PM) promised to fix chair and TV the following morning (no maintenance or housekeeping after 6PM) but did not until further complaints in the evening. Shower was out of soap (no toiletries supplied) but for some bathroom cleaning spray left lying on the shelf. Average age of hotel guests is around 70, but showers are slippery and have no safety handholds. We did not use the spa and have no comments. Breakfast is ample and diverse, but again, understaffed. In light of Climate Change and Global Warming it is worth noting that the Hacker Grand Hotel is not airconditioned.

Beleuchtung zu dunkel besonders im Bad Schminkspiegel zu hoch und in der dunkelsten Ecke

This is probably the worst place I have stayed in for a decade at least! Am not sure where to begin. No monitoring or checking of room and furniture. The chair by the desk was BROKEN! sitting on it and leaning back could cause a nasty fall. We realized this last night but there was no one to talk to, also not about the TV not working. In the morning we were promised "sittable" chair - But the same chair awaited us. When complaining at the front desk about the TV, it turned out the front desk was aware of a recurring problem but did not bother to fix it or change batteries of RC. The highlight is a shower without a basic security facility - such as a handle to grip- How did this ever pass any supervisor? Will not mention all the basic amenities missing - a shower cap, a do not disturb notice etc. Shameful!

Sehr schönes Ambiente(Geschmackssache),freundlich, sehr gutes Essen, sauber und gute Ausstattung! Kommen gerne wieder.

Als geschichtsbewusster Mensch atmet dieses Hotel immernoch einen Hauch der vergangenen Kaiserzeit aus, phantastisch ! Das kann man mögen, wer es nicht mag, kann sich auf die schöne mondäne Umgebung, das freundliche Personal, schöne Wellnesseinrichtung und das leckere Essen konzentrieren. Sehr empfehlenswert.

Bis auf den Check-in ist alles gut gelaufen. Hatte Zimmer zur Lahn gebucht und zunächst ein Zimmer mit einem relativ schäbigen Ausblick direkt auf eine Felswand zum Berg hin erhalten. Das konnte dann aber geklärt werden.

Sehr schöne Hotel.