Lexington Inn & Suites NW Chicago Elgin

We make the reservation online, when we first got there we weren’t sure if it was the right place , in the online pictures looks clean and nice , in person is dirty , when we get to the front desk the girl ask for our ID my husband handle it to her ,it seems that she pull his information and then she says that they never get the reservation, and anyway they don’t have more rooms available, she tell us that the app we use will refund us our money, which we haven’t been refunded

Sink sites outside the bathroom next to the entry door. Iron but no ironing board. Towels had hair in them. Blow dryer attached ton the wall by the sink with no electrical plug to use it. I couldn’t pay with the Hotels gift card, had to put a cash deposit. And they advertise breakfast but definitely don’t have it and posted that they don’t serve breakfast.

Condemnation sticker on the door to the breakfast nook tells me everything about how much the owners care about appearance and customer service. They haven’t vacuumed common areas in weeks. Countless drywall damage and peeling paint throughout the building. Vending machines are empty because they are all broken. My bath towel, hand towel and wash cloth are 3 different shades of a beige/yellow hybrid. I might wait to shower until I get home instead of doing that here. Less than 25 miles from Chicago and only a few hundred feet from I 90, the surrounding area has all the dining, retail and recreation you want and need.

Not like the pictures. I made a reservation for my mom and she ended up canceling it due to lack of cleanliness.

Staff is really nice and friendly. Place is also good. Please fix issue with the door cards stop working every other time and my room was far from the lobby too much walking again and again just to enter the room.

Very poorly maintained. Do not be fooled by the images of the hotel online. The hotel is pretty bad. Please do not even think of staying here. Avoid at all costs. Smells like a den of cigars lit. This has to be completely revamped or shut down.

Terrible

I would never go back. So dirty.

Dirty room, found 2

There were bed bugs and the towels were soiled (the white towels were greyish looking).