Kaya Izmir Thermal & Convention

Fantastic facilities - thermal pools are wonderful. Jacuzzis, Sauna, Steam room & Hamman are fab. The hotel decor is beautiful and the piano player is a fabulous touch. Rooms are spacious and the shower is brilliant (powerful and hot). Breakfast buffet selection is amazing.

The mattress is very firm - bordering on hard! Food choices (outside of breakfast) are limited. Location is isolated - the nearest shop is about 15 minutes walk. Subway is 20 minutes.

The hotel has many great qualities and is probably one of the best options in Izmir if you’re looking to relax. The SPA was absolutely amazing, both the thermal and main pools were outstanding and made our stay truly worthwhile. Some staff members went above and beyond to make us feel welcome and assist us whenever we needed help, which we really appreciated. It genuinely felt like a peaceful retreat, perfect for unwinding and recharging. Olcak and Leman from Housekeeping, deserve a special mention. Leman was wonderful and exceptional at her job. She is an asset to the hotel. Olcak was exceptional in his service and professionalism. He knew what advise to give us and told us many things which helped us with our sightseeing and visits. We realised that he would actually make an excellent addition to the front desk team, given his experience, knowledge, warmth and attentiveness as apposed to some of the members of staff at the front desk who were so unhelpful and unwelcoming! The breakfast, while adequate, became repetitive with the same limited selection of breads and very few vegetables or hot food options. More variety would make a big difference. In addition, there were no traditional Turkish dishes available at all — something quite disappointing considering Turkey’s rich and famous culinary culture. The hotel didn’t seem to promote or serve any authentic local dishes, either at breakfast or during dining hours, which felt like a missed opportunity to highlight Turkish hospitality and flavours. Disliked · There are several areas that need improvement. The hotel feels a bit stuck in the 90s, especially with its outdated payment systems, which caused us a great deal of inconvenience during our stay. Communication was challenging since most staff did not speak English, which made simple requests or inquiries more difficult. We felt that some stuff avoid interaction with guests unless you speak Turkish! There was also very little tourist information or guidance available, which would have made navigating Izmir much easier. The rooms, while comfortable, are dated and in need of renovation — wardrobes, floors, and other fixtures didn’t appear to have been deeply cleaned. Smoking was another MAJOR issue, particularly around the pool area where it was impossible to avoid and made it very unpleasant for us! It was terrible. Creating separate smoking and non-smoking zones would significantly improve the experience and make it healthier considering it's a spa retreat. One of the biggest downsides of this hotel is its location. It’s surrounded by rough, dirty roads and unpleasant-smelling areas of Izmir, with many stray dogs roaming around. To reach the nearest bus stop, shops, or restaurants, you have to walk nearly 20 minutes along a dangerous and poorly maintained road. This really needs to be communicated more clearly to guests, as not everyone will want to rely on taxis just to travel 2 kilometres to the main amenities. There’s nothing else nearby, which makes the hotel feel quite isolated. For a place marketed as a spa resort, the hotel should really consider offering a shuttle or transport service to help guests reach local areas safely and return comfortably. At the moment, safety and accessibility are genuine concerns. Overall, this hotel has enormous potential. With some modern updates, more variety in food, better communication, and improved guest services, it could easily become one of the top spa resorts in the region.

The hotel has many great qualities and is probably one of the best options in Izmir if you’re looking to relax. The SPA was absolutely amazing, both the thermal and main pools were outstanding and made our stay truly worthwhile. Some staff members went above and beyond to make us feel welcome and assist us whenever we needed help, which we really appreciated. It genuinely felt like a peaceful retreat, perfect for unwinding and recharging. Olcak and Leman from Housekeeping, deserve a special mention. Leman was wonderful and exceptional at her job. She is an asset to the hotel. Olcak was exceptional in his service and professionalism. He knew what advise to give us and told us many things which helped us with our sightseeing and visits. We realised that he would actually make an excellent addition to the front desk team, given his experience, knowledge, warmth and attentiveness as apposed to some of the members of staff at the front desk who were so unhelpful and unwelcoming! The breakfast, while adequate, became repetitive with the same limited selection of breads and very few vegetables or hot food options. More variety would make a big difference. In addition, there were no traditional Turkish dishes available at all — something quite disappointing considering Turkey’s rich and famous culinary culture. The hotel didn’t seem to promote or serve any authentic local dishes, either at breakfast or during dining hours, which felt like a missed opportunity to highlight Turkish hospitality and flavours.

There are several areas that need improvement. The hotel feels a bit stuck in the 90s, especially with its outdated payment systems, which caused us a great deal of inconvenience during our stay. Communication was challenging since most staff did not speak English, which made simple requests or inquiries more difficult. We felt that some stuff avoid interaction with guests unless you speak Turkish! There was also very little tourist information or guidance available, which would have made navigating Izmir much easier. The rooms, while comfortable, are dated and in need of renovation — wardrobes, floors, and other fixtures didn’t appear to have been deeply cleaned. Smoking was another MAJOR issue, particularly around the pool area where it was impossible to avoid and made it very unpleasant for us! It was terrible. Creating separate smoking and non-smoking zones would significantly improve the experience and make it healthier considering it's a spa retreat. One of the biggest downsides of this hotel is its location. It’s surrounded by rough, dirty roads and unpleasant-smelling areas of Izmir, with many stray dogs roaming around. To reach the nearest bus stop, shops, or restaurants, you have to walk nearly 20 minutes along a dangerous and poorly maintained road. This really needs to be communicated more clearly to guests, as not everyone will want to rely on taxis just to travel 2 kilometres to the main amenities. There’s nothing else nearby, which makes the hotel feel quite isolated. For a place marketed as a spa resort, the hotel should really consider offering a shuttle or transport service to help guests reach local areas safely and return comfortably. At the moment, safety and accessibility are genuine concerns. Overall, this hotel has enormous potential. With some modern updates, more variety in food, better communication, and improved guest services, it could easily become one of the top spa resorts in the region.

Çalışanlar çok ilgiliydi konum güzeldi ve genel olarak otelde keyifliydi

Dışarıda ki termal havuz inanılmaz kirliydi üzeri sinek ve böcek ölüsü ile kaplıydı

Der Spa Bereich ist traumhaft das Hotel ist sauber und das Personal sehr zuvorkommend

Spa Very good breakfast

Alcoholic drinks at the bar are much to expensive compared to central Europe and also to other hotel bars and restaurants in Izmir.