The Bent Arms

It’s very old and small building invested with insects

Room was very dated and got filled with cooking smells from the pub kitchens. The bed was hard and uncomfortable. Also the bathroom only had a net curtain which hides nothing when the lights are on. However the staff were very good and accommodating.

I was very anxious about staying at this property after reading reviews and looking at current photographs of property online. When i arrived there was free parking behind the property, check in was quick and easy. As property is old has history the stairs up to my room were very narrow and steep but lady who checked me in asked if i needed help with carrying suitcase up the stairs, my daughter helped carry back up. The initial corridor to bedroom is dated but clean. My room was family room has double and single bed all very clean and newly decorated (Current pics online are old) the room is room but two windows you can leave open which we did i also took a fan. There was plenty of tea, coffee, milk. Fresh towels and shampoo. Conditioner, soap available. The single bed was lovely and comfortable Double bed was terrible best way i can describe like sleeping on a hard trampoline. We booked b&b as close to Southground on return parking us an issue when pub is busy but B&b are trying to sort this out currently. There is parking in local roads. Breakfast was included and was served by a very nice waiter who want out off his way to see we had what we wanted, extea toast, lovely fresh coffee, fresh orange juice, cereal etc on check out staff asked if i would be coming back i can say i will but double bed needs sorting out.

The room was not so good. The shower head constantly slipped down the retaining bar. After the first night the room was not made up.

The History of the building made it a Unique Stay

Hotel is great, staff are excellent, cannot do enough for you, food is good, accommodation is what you expect in a hotel of this age. Overall we enjoyed our stay.

No fan in the room to get the air moving on such a hot night. Wall paper peeling off by radiator. In parts a general tidy up would be in order. NOW the good bits, staff very friendly, Food very Good, Service prompt. In general it had a very good atmosphere, old world feel to it and character which made the place a pleasure to stay in. Would stay there again if in the area. Thanks

The pub is lovely, the accommodation was a let down , it was absolutely boiling hot , there was no fan in the room and none were available , I couldn’t get hardly any water out of the cold tap , so very difficult to fill kettle or clean teeth , on first glance pub looked lovely but accommodation really was not up to scratch and I couldn’t sleep .

We enjoyed our stay at the Bent Arms. Everything was clean and the bed was comfortable but the room was very tired and due a refurb. However staff were very friendly and helpful, breakfast was very good, we didn’t get a chance to eat there as visiting family etc but food looked good when passing. Despite the room we would happily stay again and the fact our room was serviced daily was appreciated, not always done these days! So well done, it was good value and great location.

Staff were all very friendly. However our only engagement with them was at breakfast and it was disappointing to only hear on our third and final day what the breakfast menu was. To that point we hadn't been offered cereal, juice etc - only cooked breakfast which was excellent. Hotel desperately needs money spending on it with carpets worn through and bathrooms very dated. It's fine if you're just staying overnight / only need to bed, but not suitable if you plan spending longer periods in the room.