ibis Oviedo

No funcionaba el aire acondicionado

Personal muy amable. Cama cómoda. Baño limpio.

Buena ubicación, buen acceso, buen estado general, personal muy atento. Equipamiento demasiado espartano y el mismo desayuno todos los días.

La atención del personal muy amable. La habitación está muy limpia y tiene todo lo necesario para descansar

La recepción está en el bar y en primera planta, un poco incómodo y frío al llegar

This was the final night of 4-night stay at Ibis Oviedo. My original reservation was booked in as 3 nights and then 1 night. Overall is was a very disappointing experience. I have stayed at other great Ibis hotels. This was has a very unfriendly, rude staff and a quite poor location (not close to central in a pretty poor looking neighborhood). I had to change rooms after my room was infested with ants. It ruined food and even got into some of my clothes. My WiFi service did not work at all, and the staff had no interest in solving the problem. I needed the WiFi as I was on a business project. Overall, very disappointing.

I had stayed at another Ibis Hotel (Porto Gaia, Portugal) earlier this year and I had an excellent experience. Unfortunately, Ibis Oviedo was NOT the same. This was a 4-night stay (original reservation got split into 3 nights, then 1 night) while I worked on a project in the area. My overall experience was terrible... ending with a room change because ants infested my room. And while I am never quick to write "poor" reviews, I have to honestly say that this was one of the worst experiences of my many years staying in hotels. The staff overall is simply not customer friendly. Their attitude in conversation is condescending and rude, making it a very unprofessional experience. There was one service staff woman at the front desk area on Friday morning who was kind and helpful. Another younger woman (Itziar) was simply mean and rude when asked for help about a difficult situation. My first day when I checked in a bathroom light was not working. I reported it, and was told the next day that it could not be fixed. I was ok with that since there was still one working light and I didn't have the time to do a room change. Then one morning I woke up and my room was infested with ants. It ruined food I had bought and got into my clothes and other things. Obviously I reported it, showing the service lady my photos and 2 videos. After a room change, I completely lost my WiFi service too. Reported it, but it was not fixed either. Location is also very poor.

Todo estuvo muy bien , lo unico que no me convenció es que esta en un área solitaria sobretodo de noche. Igual volviamos caminando de noche sin problemas. Ah...me olvidaba..nos dieron habitacion para discapacitados y como no lo somos tuvimos que pedir cambio porque no tenia ducha cerrada y se mojaba todo el baño. Es decir, nos tocó un empleado poco despierto por decirlo elegantemente.

El hotel está bien y a un paseo del centro. Pocos ascensores

Solo una noche pero todo muy bien!