Glen Mona

The gentleman on reception was fantastic. Everything was as expected

Unless I missed it, it’s not very clear that you don’t check in at the actual property, it’s at a different location.

The staff are really helpful and the landlady was excellent very helpful

Really friendly

Great breakfast every morning. Friendly, helpful staff. Perfect location right by the seafront.

Bed and bathroom were plain but just acceptable. The breakfast and staff were excellent.

Not clear that this was essentially a b&b property since 'hotel' appeared against it a couple of times. It was externally a scruffy narrow building and the front door was not securely lockable. Inside the narrow stair case was well carpetted but we had to climb 5 or 6 sets of stairs -nearly 50- to reach our rooms which were smaller than the photos showed and furnished pretty basically. Definitely not a hotel.

Location was convenient, bed was comfy, plenty of plug sockets and mirrors

The room had lots of faults, the shower gel dispenser had been removed and there nothing replacing it, luckily I brought my own, as there was no way to get in touch with reception from your room, the blinds didn’t open, the shower door got stuck when closed, it took me 5 minutes of slight panic to get it open, the toilet flush got stuck when pressed, ironing facilities were advertised when booking which turned out to be communal but there was no iron with the ironing board. Breakfast, check in and out were in a separate building which was further up a very steep hill, not very convenient with luggage. This should have been made clearer when booking. I travel to IOM a lot with work and this hotel was definitely the worst I’ve stayed in from room, facilities, staff (no one really spoke to us, even when checking out, no one asked how was your stay, we are used to the ultra friendly staff we meet in every other hotel which was definitely missing) and breakfast was just ok, the second morning was definitely much smaller than the first which was very average to start. Very disappointing stay.

Location was good along the promenade , within walking distance to shops etc . Bus stop on the promenade close by . Room 206 was warm & comfortable but small with en-suite bathroom with good hot water . Facilities were ok a kettle & cups & tea , coffee & milk . Good Wi Fi. We did find on the ground floor a kitchen with a microwave which we used to heat up breakfast & evening meal ( unfortunately no toaster or fridge. But fine ). We were not expecting this so a real bonus . We did not use the breakfast or dinner menus ourselves but I understand they were good . Overall we enjoy our selves , was a quiet property , but we did have a couple of nights when neighbours were noisy ( not drastic ) For the price etc we were happy overall .

The shower tap was very difficult to open & close being very large & stiff to turn . Took a lot of time & effort to do . Would be very difficult for elderly or persons with problems of grip . Did complain but it did not seemed to be resolved . Room service was mixed but we had to ask for top ups one day ( fine ) Small tv on top of wardrobe , small selection of channels all free view ( but ok ) difficult to read subtitles etc sometimes . You had to sign in up the road not far ( ok if the weather is good ) No sea view ( if it’s important to you )