Diamond Suites and Residences

Property is dated. Aircon is windowtype and a bit noisy. Price was good if you are looking for affordable stay.

Great Ayala location, larger than average comfortable room and family loved the breakfast...we will stay again the next time in town.

Have stayed at Diamond Suites numerous times and have always enjoyed. Rooms are nice and the staff is fabulous. Dining is 5 star with a variety of choices.

Accommodating staff, helpful & friendly.

Service

Could have been cleaner. Fan in bathroom did not work. Overall not happy with our stay. Less than minimum standards.

Booked with family with 2 small children. Staff was good at the front desk when we came in. However when we got out of the elevator to our room, there was a certain smell you could notice already. It was ok for us adults considering the building is old. Once we got in the room, the smell just got worse. Moldy, old wood, dusty smell combined. AC released dusty smell as well. We had to open the windows but ddnt help. Dim lighting like a dungeon. Booked for 4nights and we thought maybe we could stay for a night as we were tired from a long flight and probably the smell would go away. But to our surprise when we opened the bathroom, the smell and dust just got so much worse. The towels folded were dusty, stinky and a little wet (non negotiable!). As a person in uniform, I know my husband would be ok with some discomfort or untidiness but even him could not take it anymore. Kids and I just started coughing. This is our 12th hotel since we came in the Philippines and first time we experienced such a disgusting place. Photos were deceiving. Would have been nice, location wise, as it was walking distance to Ayala. But we did not want to ruin our last days of stay in the Phils. It was cheap. But you could also get same price with other hotels that have better condition. We checked out after over an hour in that room. Told the staff of our experience and he was kind enough to offer alternative room but we prefered to just stay where we know its clean and more comfortable.

The front staff wasnt too accomodating and interested in helping us out with dining references when asked aside from referring to their own restaurant. I also asked if they have a free shuttle from hotel to airport but was told it is busy and instead recommended hiring their contact and pay $2000 for van that would take us to the airport. The bathroom floor had water leaking from somewhere. It was always soaked whenever we come back from our tours.

The first room hadn’t even been cleaned. The second wasn’t much better I went to the shops and bought antibacterial wipes and had to clean the place myself . This is the third hotel through BOOKINGs. COM that has been falsely advertised by them

The room 608 should not be given to any guest. this should be out of order and for serous renovations therfore any guest arrival will have a good experience. This property needs an executive housekeeper so badly. I am afraid for what I saw that the principle of cleaning a room upon check out is not followed here. releasing a room with this condition is unacceptable. we have a foreign guest with us and we are so embarrassed with this.