Blue Skye Guest House 8

Was missing everything! No soap in shower! The plags didn't work! We can't even make coffee. Window was not closing. Smoke alarm and detector was covered with foil.

Nothing went well. I was unable to access my room. Thankfully a friend put me up in his house in the end otherwise I would have nowhere to stay that night.

The process of getting a code to access the hotel and room. No human assistance. I was told by someone already staying there that it took him an hour to check in and the text communication was with an AI bot. I take most of the responsibility because when I booked a room on booking.com, I assumed the hotel would be much the same as all the other hotels I have booked on the site, where you turn up at the hotel, you find a human there who hands you a key to a room. So I didn't pay much attention to an email from booking.com just after I booked the room. I also got a whatsapp message from the Hotel about checking in. Again I assumed it was just the usual routine message you get when you book a hotel from booking.com. I had never heard of online check in before. There is a lesson learnt there. Read all the communication you get and don't assume it will all be routine. However, I don't like the idea of having to upload a photo of my driving licence or passport to an entity that can't even provide a human to speak to. Could be anyone ending up with that personal stuff. I don't have to show my driving licence or passport normally when I turn up at a hotel, unless it is abroad. I was very disappointed in the end with the whole experience. I was at the door of the hotel three times that day but couldn't get to speak to a human working at the hotel to sort out the problem. Text exchanges weren't that helpful either and as I said, someone said it was an AI bot texting. So I didnt get to stay at the hotel and wasted my money. It spoilt much of my day. We live and learn. Some may like this online check in process but it's not for me, so I will not use this hotel again nor any similar hotel with this kind of process.

Inget

De avbokade mitt rum en timme innan incheckningen och sedan gick det inte att få tag på dom. Jag väntar fortfarande på återbetalning för rummet.

That was a horrible place, looks far different from what is shown on the pictures!

It’s like a box! It’s unclean, bulbs were not working, neighbours loud and generally looked unsafe

Scam they are doing scam asking extra money when u check in

Read the reviews on this property it is a scam you pay through booking.com then they contact you through what's app asking for more money plus a photo id passport or driving licence we walked down Charlotte st there was no sign blue Skye guest house none of the neighbours knew nothing of blue Skye booking .com you should be discusted at yourselfs for still taking bookings for this property and take it down I have been into my dad's bank and they have been in contact with the fraud team and I'm asking for a full refund I didn't stay at the property and thank god I cancelled

Photos are misleading