De Waterkant Superior Apartments

Localization

Quality Vs price was quite poor , for this price I had expected better quality. There was no AC , the funs did not work ,the sink was full of dirt

The view of Cape Town

Parking drivers making noise

the location and apartment is great size

The property is tired and is needing basic maintenance.

Key Collection – The key pick-up process was not satisfactory. The personnel on duty were sitting on their phones and hesitant to assist, looking at one another instead of taking action. It took us nearly 30 minutes just to organize parking and collect the key before we could continue to our accommodation. Parking Arrangements – Earlier in the week, I requested parking for 3 cars. The reply confirmed that parking was available at the Quarter Apartments, but not at De Waterkant where we stayed. The distance between the two locations is considerable and this caused unnecessary inconvenience for us. Misleading Advertisement – The advertisement displayed a balcony with a table and chairs. While our unit did have a balcony, it was so small that one could only stand outside, not sit. This was misleading compared to what was shown online. Maintenance Issues – The front door handle was broken and came loose every time we tried to close the door, which was both frustrating and concerning for security. We trust this feedback will be taken seriously to improve future guests’ experiences.

location

the property was not what was in the pictures and there was a constant smell of marijuana. a few damaged items.

The space of the apartment isn’t bad. The location is at the edge of trendy De Waterkant. The shower in apartment A was good. Patio and folding doors to patio are nice. It’s along a busy road though.

The maintenance is awful! The cleaning is not great. It smells of smokers and weed. There is no aircon, so the place gets stuffy. There are broken fans running that just make the place noisy, but you need it to keep cool. The sofas are itchy as their cloth covers absorb all the armpit and smoke smells. There is no washing machine, but okay, that was mentioned before I booked. A lot of ceiling lamps are not working. The bedside lamps are both not working. You are next to a busy road at the back, so there is some traffic noise during certain times. But okay. You are in a city. The toilet didn’t flush properly and the flusher was fixed badly with a screw to allow it to flush. That didn’t work so well, and most of the time I was forced to just open the water cistern and flush by pulling it manually up. The pull up blind in the bedroom was broken, so couldn’t open the window properly. The walk from the key pickup / drop off is a bit tedious as it’s up hill over cobblestones partially. Not ideal when you are tired. I rented the place again though, due to the location. But they gave me another apartment. Apartment B this time, not A. Sadly this one has the same style issues. Just absolutely no care for maintenance. And again, the bedsides are not working… why? Maybe it’s a style choice to have broken/non-working bedside lamps. The internet wasn’t bad in the previous apartment, but in the other one, it’s bad, as it uses the same router which stand in the first apartment I stayed in. And the signal doesn’t reach the bedroom. So have to stay in the living room. If the managers read this, please check out your properties. They need cleaning and maintenance. Once you do that, you are good to go. Oh, and yes, there is a damp issue as well. The list is long, and most of them are not hard to solve. The place has weird obsession with broken lights. Also, clean the fans please. They are super dusty. And the toilet seat in apartment B is loose.

Property was centrally located where we as friends wanted to stay.

Staff at key collection was not aware of our arrival and was rather rude. There was no maintenance done to the pool, and was promised on check-in that they would attend to it. After several requests and the pool turning green we had to sort it out ourselves. They only arrived on Day 6 of an 8 Day stay, but their assistance was not further needed. The garbage for the 3 units was never taken away and left below the front doors of the bottom units, as you entered the building, causing a terrible smell and excess flies in the building, and after requesting over and over again it was eventually removed. Aircons in the two bedrooms do not work at all, and the fans provided only turns the warm air around.