Northop Hall Hotel

Disappointing, NO BAR, NO RESTAURANT. I would not book again

Hotel was shortstaffed but they tried to assist us where possible. Was sure that I had booked to include breakfast but the remote support said that I hadn't - assistant manager sorted that out in the morning. Decor was old but the room turned out to be comfortable.

The main problem was the poor choice and quality of the breakfast. On the first morning, the alternative breakfast was missing the advertised yoghurts and pastries. There were no mushrooms or tomatoes with the cooked breakfast, although these items were supposedly included. There was no choice of bread, most of the tables were half set and the general quality of the food was poor. On the second morning, there were no tomatoes or mushrooms but this time, no eggs either. This left no choice of cooked breakfast at all. Generally the hotel seemed tired and run down. The chef worked hard and tried his best but nothing he did could make up for the general delapidation.

The big negatives first. I booked a classic room, paid extra for it. Arrived at the hotel and was taken to.... A normal room. The receptionist didn't bother to tell us we'd been downgraded, and when the difference in price was mentioned....this was completely ignored. She tried fobbing us off saying it's the same kind of room, despite making one as a classic room with 4 poster and the other as a standard king size room. Id paid for the 4 poster classic room not a normal one. It turns out that no one had cleaned the classic room. Had dirty bedding and towels etc. So had a downgrade and they chose to ignore the extra money I'd paid. Bit fraudulent really. The room we ended up with was ok, if I'd booked that room then I would have been pleased with it. Location is beautiful, breakfast was lovely. But the rip off and fob off will be the main memory.

Comfortable stay, pleasant location. Room clean and had everything needed for our one night stay. Unfortunately no bar or restaurant at present but a communal room with fridge and microwave available if needed.

Excellent hotel.room clean and comfy.

Reception staff seemed glued to their seat giving us the key which was simply placed on the desk. We asked if breakfast was available she simply said NO and carried on doing whatever. Bathroom in room was too cramped.

The hotel is old and has issues. Only heat that worked in the room was a space heater that was brought in. Bednwas ok but not nice Bathroom very cramped

There was no food available due to refurbishment of the kitchen but a staff member Toni took me in her car to the nearest Chinese takeaway - a service above and beyond the call of duty. Very helpful friendly staff. The hotel is not actually in the town of Mold as I thought but in Northop, a few miles outside.

Reception was not good. Not a lot of information forthcoming. This stay made me think that I was going to be one of the last guests as they were closing down.