The Sonnet

Overall good hotel.

None

This was our fourth stay at the Sonnet. Clearly, we like the place. I have reviewed the Sonnet on all my previous visits and so there is not much to add. The Sonnet continues to provide good value for money. The location right next to City Centre Mall is great. There is ample parking right outside which is great since parking can often be an issue in Kolkata. The staff are friendly. The breakfast is quite good. We had two rooms with a large double bed, a desk and additional seating. Our room had a large sofa but some rooms have a two-seater couch. I really appreciate the desk since it allows one to do work if one wishes.

Overall. I continue to recommend the Sonnet as good value for money. But I have to say that the property is growing old and there are some wears and tears. In our bathroom (410) the water in the shower did not drain properly flooding the entire floor. We also often had to ask for things like towels. Again, these are minor issues and for those looking for a comfortable stay in the Salt Lake area, The Sonnet continues to offer good value for money. During this particular stay, I stayed at the Ibis and Lynq Aero, both in the general area of Salt Lake New Town and all in the same price range (IBIS was a little more expensive and Lynq Aero a little cheaper); of the three I would probably rate the Sonnet the highest in terms of dollar for dollar comfort.

The In Room Dining facility is absolutely terrible. Infact the hotel was great but the entire room service and reception staff were terrible.

In room Dining service, Room Service in General, Staff of the hotel. Customer service doesnt exist in this place. In fact they harass you as many time in your room not giving you privacy and knocking on the door for unnecessary things even after clear communication to them not to disturb.

Location is good

The property needs urgent renovation rooms on 3rd floor were very bad not worth the charges

Good hotel, good service, very happy with the service.