Demetria Hotel

Room lighting very poor. Shower is floor slippery and dangerous. Wash basin is too deep for smaller persons. Room is not cozy.

Location, helpful staff

Room design was hazardous - bed on platform with nowhere to safely step out of

design

sometimes the design seemed simply dangerous to guests.

i so appreciate the swimming pool! I also like the collections of antiquities througth the building.

Very nice hotel. Clean…good for a night stay. I prefer neighborhoods that have more vibe. Check in was not fun, which put me in a frustrated mood. After 2 inactive door keys when checking in, asked for a different room as I wasn’t in the mood to lug my luggage for a 3rd time up and down elevator to front desk…they wouldn’t do it…however, a maintenance person was on it once I went up a 3rd trip with my luggage …next time, change the room for the guest and fix the door on your own time.

Even though we booked 1 queen bed they gave us a 2 bed room. They said they do not respect any bed requests from Expedia even if the reservation specifies a type of room. And on top of that they gave my parents who are elders, a room with no elevator access. They had to go through stairs.

Location maybe

The rooms were awful, there was no slippers, I had to call for a hairdresser, the shampoo& gel were outside the shower. The tv is in the middle of the room, and easy to hit yourself with one of the corners. The place were the put the towels were not fixed so I bump into one of the bars and hit myself with a huge bruise now

Solicitamos en varias ocasiones nos dieran shampoo y en todo el viaje no lo hicieron. El personal de recepción es lo MÁS MAL EDUCADO que me ha tocado — gente no mexica sin sentido de la amabilidad. Pedimos el sábado agua tibia para beber un medicamento tardaron más de una hora en subirla y repetidas llamadas mías al restaurante hasta que grité me exasperé. El viernes después de un día cansado de trabajo no había limpiado la habitación sino hasta que se pidió lo cual implicó tenernos que salir para que limpiaran. El colmo al volver las sábanas fundas de almohada y edredón estaba húmedos!!! Su justificación— se le pone suavizante de telas — jamás había visto esto en mi vida en ningún hotel — tuvieron que subir a cambiar las sábanas completas — otra media hora más esperando la habitación. Ofrecen papaya en el desayuno; se pide y oh sorpresa no había!! Fue un fin de semana asqueroso estar en ese hotel. Mañana iré a la FROFECO a exponer todos esto! En verdad no se queden ahí — no tienen trato al huésped solo malos ratos.

Beautiful architecture Looked like living in an art gallery Extremely helpful and courteous staff Excellent food

Nothing