Clouds Estate

Beautiful hotel in a stunning location a few minutes drive from Stellenbosch. Excellent service from all the staff (especially Sharon Mbong)

Nothing

Food was very good at the restaurant. Check-in was efficient. Rooms were very clean with lovey views.

No-one to assist with taking luggage to rooms on arrival, and we weren’t asked if help was needed to take luggage from rooms when leaving either. No dressing table with mirror in room for ladies to do hair or makeup which made it difficult to get ready.

The whole experience was absolutely great. From the time of arrival to us leaving everything. Even before the Saturday, we were contacted and they confirmed they received our booking and wanted our ETA. The views and gardens were just so beautiful. I actually regretted having only booked 1 night there and travelled to Robertson for 2 nights. Excellent service and helpful.

I do believe the wine list is pricy. However, the establishment would be catering for the tourist market and they would find it acceptable.

Very nice location and beautiful view, very nice staff, we stayed here for 2 nights and enjoyed our stay a lot! We had breakfast here which was also very good.

Stunning view, although view is partial in Room 5. We had booked dinner, which felt too expensive for the quality, however, the amuse bouche (carpaccio roll) was delicious! Amazing breakfast buffet with great views and really lovely staff!

Room was opposite Reception which I wasn’t aware of when booking, as I wouldn’t have booked it. Room was and felt quite dark and cold. The (bloody!) rhino painting next to the bed was a big No! And would have preferred better view from room for the money. Also the mattress was too hard for me. Pasta at dinner (esp. mushroom ravioli) was too chewy, smelt and tasted burnt.

The view and the pool were incredible - the location was also great and you could access the neighbouring estate on foot

The room felt a little dated and the room service timing was limited - we often didn’t know in advance what or when we’d want to eat due to the daytime activities so we had to keep in touch over WhatsApp which was a bit annoying on holiday