JW Marriott Hotel Hangzhou

the facilities is awesome and friendly/helpful staffs

L’hotel està molt bé. L’habitació es molt confortable i neta amb un bon bany integrat a través d’un vidre i el llit molt còmode. El gimnàs i la piscina estan molt bé i l’esmorzar te de tot.

A la reserva oferia habitació per tres adults i vam reservar. Quan vam arribar ens dinaven una habitació de matrimoni i vam dir que no, que la reserva era per tres. Després ens va donar habitació que tenia dos llits de uns 140 cm d’amplada. Espeerava un llit doble gran i un individual.

We stayed at the JW Marriott Hangzhou six years ago and then wrote a glowing review about Shaun Zhang, a young concierge who helped us enormously on our trip. He created a great itinerary and even found a hard-to-find charging cable for my laptop. We told ourselves back then that Shaun was the kind of person we’d love to hire in the United States. When we decided to return to Hangzhou this year, we booked the JW Marriott and wondered, “I wonder if Shaun still works there.” To our pleasant surprise, Shaun was at the front desk when we checked in. To no one’s surprise, he had been promoted to Assistant Manager 副经理. Shaun greeted us with a warm smile and once again made our stay at the hotel a wonderful experience. He truly knows how to make guests feel special. Shaun’s positive attitude and genuine warmth make every interaction enjoyable. I highly recommend the JW Marriott Hangzhou, especially knowing that Shaun has trained the staff to reflect his exceptional hospitality.

A staff member (Henley Chiu) at the concierge offered great help to me in locating good restaurants for enjoying Hangzhou food.