Somerset Heping Shenyang

Housekeeping lady that frequently cleaned our apartment was exceptional. She was friendly and kind. Always replenished tissues and water as requested (there were a couple family members that had a cold). Buffet breakfast was good, not enough variety.

The cleanliness of the apartment. Our bath tub and shower in the main bedroom was clogged. Even though we asked to fix it, the bath tub was still clogged. The shower drain was better but still pooled water after use. The whole floor was dirty as if it had never been mopped (multiple antibacterial wipes used to clean were black). There were various stains (varnish or something sticky) spilt on the floor and walls in the hallway and near the tv unit. We had to thoroughly clean the property as we were travelling with my 3yo and 6 month old. The study was nothing like the photos advertised on the website. The photo showed the study to be fully furnished with books, desk, lamps etc, however in real life, there was only a desk, chair and small empty bookshelf. Location was good, however there was no drop off zone at the front of the hotel which was not convenient when hauling a cab or getting picked up by car. Overall, it was a good stay, very spacious and felt like living at home.

poor food option

very poor quality on breakfast

poor brakfast

Clean, quiet, very friendly staff. Will definitely book this property again.

We like that it has a kitchen, which makes it really convenient to cook breakfast.

Location was perfect. It’s close to all local amenities. The subway was within walking distance. The room was spacious. Beds were comfortable. The buffet breakfast was good. There were lots of options for everyone. The staff were nice too. They were very helpful with quick responses to all needs.

I could smell the cigarette in the corridor and in the room. This was unpleasant.

Large room, clean, great breakfast. It was an easy place to stay - lots of things to see in the neighborhood as well.

Just be aware that breakfast is not free for all visitors - we only got 2 free breakfasts with our 2br apartment.

这个酒店服务、客房都特别特别好，唯一就是早餐里面的服务人员太可怕了，加咖啡机牛奶台子、地上哪里都是牛奶，抹布随便一抹完事，根本不会说让你让一下，直接站你前面，太粗鲁