Incantea Resort

La struttura presenta una posizione stupenda con un’ottima vista. La parte esterna è quella che la fa da padrona.

Abbiamo soggiornato usufruendo una colazione a buffet, le torte fatte in casa molto buone ma di buffet c’era ben poco soprattutto se parliamo di salato. Pochissime prese all’interno della stanza.

The grounds and property were beautiful. Room was spacious and clean.

We arrived at the hotel about an hour earlier than expected. While waiting to check in, I took my children for a swim to make use of the pool. Within minutes, we were approached by a staff member who began yelling at us in an unnecessarily aggressive and disrespectful manner. The issue? We weren’t wearing bathing caps, and my children were wearing rash guards. We were completely unaware of these rules, and my husband and I calmly explained this, hoping to deescalate the situation. Instead, the employee continued shouting at us, demanding we leave the pool immediately. His tone was hostile, his behavior unprofessional, and the entire interaction was deeply upsetting — especially as we were paying guests simply trying to enjoy our stay. This experience cast a shadow over the rest of our time at the property. While the hotel itself was clean and the rooms were spacious, the way we were treated was inexcusable. We will not be returning and would caution others to reconsider before booking. A hotel stay should feel welcoming — this was anything but. Siamo arrivati in hotel circa un’ora prima del previsto. Nell’attesa del check-in, ho deciso di portare i miei figli in piscina per approfittare del tempo libero. Dopo pochi minuti, siamo stati avvicinati da un membro dello staff che ha iniziato a urlarci contro in modo estremamente aggressivo e irrispettoso. Il motivo? Non indossavamo le cuffie da bagno e i miei figli nuotavano con le magliette protettive (rash guard). Non eravamo assolutamente a conoscenza di queste regole e sia io che mio marito abbiamo cercato di spiegare la situazione con calma, nel tentativo di stemperare i toni. Purtroppo, l’impiegato ha continuato a urlare, insistendo con atteggiamento ostile affinché uscissimo immediatamente dalla piscina. Il suo comportamento è stato inaccettabile e del tutto poco professionale. Questa esperienza ha rovinato il resto del nostro soggiorno.

Loved the serenity and beauty of the area. The staff met requests without hesitation to make our stay comfortable.

Pillows could have been much softer. Would have liked to see toiletries in the bath ( the refillable bottles in the shower would have been a nice touch.

This is a lovely family run hotel. We felt very welcomed and the room was very spacious, the bathroom was very clean and the location beautiful. We would stay there again. Very friendly staff.

It was clean and the view was beautiful.

Our room had a kitchen but not much in it. No napkins or paper towels, no coffee with the maker, no dish soap to wash dishes, you had to take your trash out yourselves when checking out. They charge $20 a piece for a lost key. No breakfast included.

Soggiorno eccellente, unico neo i cuscini. troppo alti dormire non è stato molto comodo, avere un secondo cuscino diverso e poter scegliere dovrebbe essere un opzione logica per una struttura di questo livello.

Great view, beautiful swimming pool, cosy atmosphere

Thin walls separating from the neighbours. Drilling and other noises from outside the property.