Búzios Beach Resort by WAM Experience

O quarto é bem amplo, bem limpo gostei bastante a vida é linda 🤩

A cama era pessima era duas camas juntas então ficava um ressalto no meio não gostei 👎 e o chuveiro não esquentou tomei banho gelado!

I did not enjoy anything about this property: Búzios Beach Resort by WAM Experience. My stay was from Apr 23 to 26. Since my arrival here, the staff has been giving me a very hard time. The guy at the front desk forced me to provide my personal information on a non-secure site, and then an employee told me that my reservation was for one person, even though I selected two people on the site. After waiting three hours to resolve my reservation issue, I went to the room and was shocked to find numerous violations of this resort hotel, and their standards of quality. Here are some of the violations I was able to detect in this property: 1. Mold on the single bed mattress 2. Rusty single bed 3. Extremely dirty table and chairs 4. Bathroom walls are extremely dirty 5. Doors full of holes and dirt 6. Completely rusty safe 7. The refrigerator is rusty and dirty with a horrible smell 8. Extremely rusty trash cans 9. House bed with a mattress full of mold and completely torn 10. Very strange bed linen 11. Exterior walls are looking very old and dirty 12. Broken stairs full of holes 13. Not to mention the odor of the armchairs at the front desk, extremely dusty and dirty, with a very bad odor. Then the very next day, after less than 5 hours, I could not stay in thei property, and I asked to leave by check out earlier. I could not tolerate this property for more than 6 hours. The quality of the room is extremely low, and the price is super high. I have been attempting to get in touch with the commercial department via their email (operacaocomercial@wamhoteis.com.br) and phone (+55 62 3773-3400), but they never answer the phone or return the email, so I got in touch with the customer relations team, and the experience is a bit better; however, there is no resolution for the refund of the money I paid to stay in this nightmare facility. Please do yourself a favor and do not stay here if you are looking for luxury. This is not the place for that.

Nothing, really. Everything about this property is a big lie. A waste of time and money: bad service and poor room quality. I felt like I was in basic training barracks, not in a luxury hotel. Please don't stay here if you are looking for quality and luxury. I did not like the room quality or the issues I experienced here: 1. Mold on the single bed mattress. 2. Rusty single bed. 3. Extremely dirty table and chairs. 4. Bathroom walls are extremely dirty. 5. Doors full of holes and dirt. 6. Completely rusty safe. 7. The refrigerator is rusty and dirty with a horrible smell. 8. Extremely rusty trash cans. 9. The bed has a mattress full of mold and is completely torn. The color of the mattress was yellowish due to its age. 10. Very strange bed linen. 11. Exterior walls are looking very old and dirty. 12. Broken stairs full of holes. 13. Not to mention the odor of the armchairs at the front desk, extremely dusty and dirty, with a very bad odor. When I engaged via email and phone with the customer service representative at the Wan Resort Hotel, Mariany Tavares, she told me the following: "Não constam registros de solicitações de atendimento ou manifestações formais relacionadas às questões apontadas." However, the Booking Agency and I tried to call and email multiple times for almost a month, but there was no positive response. How is it that they don't have anything documented? This customer service support and hotel decision make zero sense. What she wants to do is send me back to the hotel so that they can mistreat me all over again, and I said no. If the first experience was bad, I am not allowing this resort hotel to mistreat me all over again.

Faltou sinalização no resort pra indicar os quartos, chuveiro com água fria, poderia colocar uma tv smart e Wi-Fi próximos que funcionem, e mas tomadas 110.

Quantidade de piscinas.

Piscinas sem uma limpeza adequada, acomodação com chuveiro que quase não esquenta e manutenção muito ruim da acomodação.

Tamanho da cama

O banheiro precisa ser reformado, o sofá cama de péssima qualidade, o meu filho quase caiu dele. Quarto de internet, frigobar vazio, poderia ter no mínimo água. Os cobertores não estavam cheirando bem. Faltou um cofre no quarto.