Gondwana Game Reserve

Highlight of our trip. Staying in the kwena lodges is key. Beautiful setting, staff, and experience

Wir hatten eine grosse Villa mit viel Platz und einem tollen Balkon. Das Personal ist sehr freundlich und zuvorkommend. Leider ist der Service und die Sauberkeit nicht auf dem Niveau einer 5 Sterne Lodge.

Hotel ficou sem energia por mais de 12 horas, sem preparo nenhum para uma situação assim que parecia recorrente. Pelo preço é inaceitável.

Großartig. Unvergessliches Erlebnis für die ganze Familie. Tolle und sehr gesunde Philosophie. Traumhafte Villa, kein billiger Jakob, aber "good value for money"

Super expérience nous avons vu des lions girafes elephant rhinocéros et hippopotames Notre guide etait passionee et nous as appris beaucoup sur les animaux. La chambre était magnifique tres confortable (wifi top). En revanche l accueil pourrait etre ameliore on ne nous as pas expliqué grand chose en arrivant.

Nach Check In um 13:00 Uhr haben wir lange aufs Mittagessen gewartet. Danach war keine Zeit mehr um an den Pool zu gehen. Bevor um 16:00 Treffen für die Safari war.

The hotel and the staff were good except that they have lost one of our bags contains important personality such as a laptop. They moved our luggage to the room, so we reported to the front desk that one of our bags was missing. They said they checked with all the guests to see if they have the bag delivered to them by mistake, but as they told me they did not find anything. Also, they said they checked with the one who brought our luggage to the room but ignored seeing the missing bag. The staff started to blame the pervious hotel even we were sure that the bag was with us when we checked-in this hotel. The next morning, staff were concern about that issue, and they took a written statement about what happened. We then checked-out of the reserve and go from there sadly. About one hour later, they called me saying that they have found the bag. We were nearby and told the one who called me to meet him at the gate of the reserve despite the fact that he offered to meet us at the main road. When we go to the gate we found the bag with the security there. He did not know anything about the incident when we asked him how did they find the bag and how did such a thing happened. Unfortunately, they did not explain to us how did they find it. They did not even apologized for such a horrible action. I really recommend anyone who plan to stay in this reserve is to KEEP YOUR EYES ON YOUR STUFF. Also, if you are in romantic or relaxation time I suggest you to find another great reserves.

Tudo perfeito e maravilhoso. Atendimento excepcional. Nada a reclamar.

Não tivemos sorte! Chegamos depois de uma tempestade e o hotel estava completamente sem energia elétrica: fazia frio, 2 dias sem banho quente. A equipe se dedicou ao extremo, super atenciosos, só elogios a eles, mesmo sem energia, fizeram um excelente trabalho. Os games foram o que salvou a programação pois o conforto do spa e dos ambientes não foi possível curtir.

The Gondwana Game Reserve is paradise and very suitable for family and/or couples.