Marriott Vacation Club, South Beach

Wow!!! Such a wonderful staff!!!! Miriam and Hernan went out of their way during our brief stay to help make us more comfortable. We arrived without luggage that was stuck at the airport and they set us up with the overnight amenities we needed...Our room was beautiful and came with a beach stroller equipped with a cooler, chairs towels and umbrella! With the beach right across the street and restaurants in all directions, you couldn't ask for a better location!! I would definitely stay at this property again and again! Thank you Miriam & Hernan!!

Great place to stay

We had an incredible stay thanks to the all-star staff, including J.C., Jesus, and Edward, who went above and beyond to accommodate us and make our experience both fun and memorable. The complementary Starbucks coffee was a lovely touch, and the onsite restaurant served excellent Cuban food paired with fantastic entertainment. The property itself was beautiful and well-maintained. We can’t wait to return!

Exceptional Stay at Marriott Vacation Club, South Beach – A Perfect Start to My USA Trip! I had the pleasure of staying at Marriott Vacation Club, South Beach in July 2024 during my first-ever visit to the USA, and I must say, it was an absolutely fantastic experience! After arriving from Miami International Airport on my own, I was warmly welcomed by the reception staff, who were truly marvelous—friendly, professional, and eager to assist in every way. Although I don’t remember their name, their kindness and hospitality made my check-in smooth and enjoyable. The studio room was incredibly spacious, well-appointed, and equipped with everything I needed for a comfortable stay. The location of the hotel couldn’t have been better—right on Ocean Drive, steps away from the beach, and surrounded by great restaurants and vibrant nightlife. Everything about this hotel was top-notch—the excellent service, prime location, comfortable rooms, and welcoming staff. It was the perfect way to start my USA journey, and I wouldn’t hesitate to return. Would highly recommend this hotel to anyone visiting South Beach, Miami

May, and Jesus were amazing! This place feels like a home away from home and is absolutely wonderful. Will stay here again.

I recently stayed at the Marriott Vacation Club South Beach as a Vacation Club owner and Bonvoy member, and unfortunately, my experience was disappointing due to the unprofessional behavior of the manager, Cesar Pumar. I booked a room for my nephew and his girlfriend while my partner (also a Marriott owner) and I stayed at the Ritz-Carlton nearby. Upon check-in, May at the front desk provided outstanding service, assisting with parking and luggage. However, the room, promised to be ready by 4:00 PM, was not, despite my request for early check-in. We didn’t complain, but it was an inconvenience. The issue arose on our second night after attending the South Beach Food & Wine Festival event. Our group of ten, including my in-laws (ages 70+) and other family members, stopped at the hotel room for a short time to leave some stuff we got at the event and go down to dinner. We greeted May upon arrival and went upstairs to charge phones, freshen up, and grab our things before heading to dinner. Upon returning two hours later, still in good spirits and chatting, Mr. Pumar abruptly yelled across the lobby, saying only the two registered guests could go upstairs. His tone was unnecessarily confrontational and embarrassing, addressing me loudly in front of other guests instead of pulling me aside to explain hotel policies. Despite my explanation that we were simply retrieving personal belongings, he insisted on escorting us upstairs and treated us as if we were causing a disturbance, even though the real noise complaints seemed to be from other guests in the hallway. As a FIU Hospitality graduate, I was shocked by this lack of professionalism. A better approach would have been to discreetly inform me of the policy and offer a solution, rather than publicly reprimanding paying guests. This experience, along with the rudeness of Miriam Benitez at the small lobby bar pop up who dismissed a simple question with an abrupt “wait” - left me rethinking my loyalty to Marriott Vacation Club. Our group of six, all frequent travelers, agreed that we would not return to this property. While May’s service was exceptional, the poor management and unwelcoming attitude overshadowed the experience. I hope Marriott provides proper hospitality training to its leadership, as this was not reflective of the brand’s usual standards.

We had a wonderful stay there with the family and the staff was really kind and help us with all the questions we had on Miami!

Love staying at this property when we visit South Beach.