Candlewood Suites Decatur Medical Center by IHG

Great customer service she helps me a lot

Comfortable and safe. Traveling solo always nice to find places like this.

This was my 2nd time staying at this place. My 1st visit was Summer 2023. That visit was perfect but my recent visit was a major deal-breaker. Checking in didn’t go well at 3:30pm. The clerk was very stern with the way she spoke to me. Instead of welcoming me to the hotel I was attacked with comments relating to the $250 smoking policy and the construction going on. When I got to my room I noticed a lot of banging and construction work going on. More than I expected. I was frustrated cause I just drove 10 hours straight from Taos NM to Decatur. I was wanting to kick back and relax. But instead I got to hear BANG BANG BANG from hammers near my room. I walked down to the lobby at 3:45pm. I asked the clerk when the construction would stop. She said 6pm. So I went out for diner to buy some time but when I returned at 6:30pm the construction was still going on. I am a retired military vet and I have never experienced like this before. I am still frustrated with the hotel cause I paid good $$ for a nice quiet room. I also wanted to make note that this hotel is on an island. No restaurants are walking distance. You will need a car to get anything to eat. I will gladly remove this review if I am comp’d a free room for my inconvenience. Its sad cause I really like this hotel chain. I plan to stay at Candlewood in Amarillo in a few weeks but hopefully I will have a better experience

I Loved this hotel and the staff. Everyone was so nice. They were simply amazing. I could not ask for a better experience. I will stay there for now on. Way better that the other hotel that I was in last time, even though it was a “upscale” brand. Pick this one, you won’t regret it.

Loved the friendliness of the staff as I checked in and while going and coming. The room was very clean and had no issues.

The property was clean and the staff was very helpful. The beds were a little hard but over all it was nice

Staff was nice.

Maintenance issues! Our first room the A/C did not work. Moved us to another room and one of the blackout curtains was missing and had been for awhile. And the sheer curtains were stained with coffee.

Location. Facility was clean. Friendly staff.

No regular room service and towels. Needs to provide that.