Embassy Suites Ontario - Airport

Beautiful and located near my family and friends

Bathroom has no fans makes using the restroom awkward when you have guests

Room

Pool and spa are dirty. Charge for late check out with the excuse that hotel is full, while parking is empty.

The staff were very friendly and welcoming, which made the check-in process quick and smooth. The hotel grounds were well maintained and clean. Breakfast was decent, though some items were overcooked. I’d recommend ordering an omelet instead, as it was a better option. One downside was the condition of the rooms—they could definitely use some renovation. The walls were quite thin, making it easy to hear the noise from neighboring rooms. Overall, it was a nice stay thanks to the staff and clean surroundings, but the rooms needs an update.

Location was great. Called a week before arrival to see if breakfast meats could include something other than pork as we do not eat pork and was told yes other breakfast meats would be available ie turkey bacon or some type of beef obviously that was a lie. Brea embassy suites had a complementary drinks and snacks tray served to the room daily that this location didn’t seem to have any idea of which was a nice touch. In comparison experience was way better at Brea Embassy suites.

There was a petite black girl her name was Sierra who checked us in that had a very unwelcoming demeanor. Asked her if she does not smile as part of customer service her reply was she chooses not to, just very short with us when we were trying to make small talk to try to lighten the mood. There was few people behind us who also witnessed this. All in all she almost ruined our entire stay. I checked out a day early and was told that I would not be receiving a refund for that 1 day so we feel like we got robbed.

It wasn’t as clean as expected. We were put into a handicap room without our knowledge and the room and hallways were not clean.