Dormio Resort Les Portes du Grand Massif

L'hôtel est trés bien situé. Le logement très propre et bien équipé. Mais, nous avons eu la désagréable surprise de nous voir réclamer 80 euros pour le ménage alors que lors de ma réservation sur Expédia, le prix indiqué était "tout compris". 80 euros pour seulement 2 nuits, C'est beaucoup !!!Je ne recommanderai pas cet hôtel.

The hot tub only had one key that worked & towards the end of our stay the health sure had no hot water so the sauna and steam room did not work. They refused to give us one toilet roll for the last day of our stay so we had to buy a pack of 4 (£3!!). We were then charged an additional £80 for sheets & towels; an expense that we were not warned about in advance!!

The reception is opened 9-12 and 3-8. We arrived at 12.30 and a member of staff would not store our luggage and there was no access into the building. Fortunately we found someone else who was more customer focused and opened the reception to let us leave luggage. Expedia is not accurate with regards to map location and linen/towel charge, the hotel is not in the centre and we paid €220 for linen and towels for 3 nights however the 4 bed chalet was great with amazing views and lovely reception staff.

Great place to stay. Amazing Swimming pool, sauna and jacuzzi overlooking the snowy mountains. 5 star apartments with everything you need on site ski hire restaurant and bar.

Avoid if at all possible. The location, though advertised as central Flaine is not Flaine, it is 5-10 minute drive up the hill, requiring a navette bus to ski. This also makes it rather difficult to find on the first day. The hot tub didn't work most of the time and when it did it was tepid at best. The room was dirty, with dirty socks lying around and to top it all off, they tried to charge an 80 euro cleaning fee for a room that wasn't even clean. One strong positive to finish was being able to order croissants and baguettes to be collected each morning from reception.

New facilities, especially the pool and sauna area with great views. Hotel should state service fees clearly, as current pricing is misleading on its own. Overall value fine though.