Hilton Garden Inn Columbia/Northeast

The property is very cleaned.

Muy limpio

Todos los servicios

did not get it

It was very clean and spacious room. Bed was comfortable.

No issues

In terms of comfort, cleanliness, quiet, quality, & spaciousness, the hotel excelled. We couldn't have asked for better facilities.

The service was disappointing, beneath what I would expect of a Hilton Garden Inn. First of all, one of our keys did not work. Then the TV wouldn't turn on, was defective. They got fixed after we left. The clincher of disappointment was when we checked in, the desk clerk told us the room was only made up every other day, not daily (which I think is beneath Hilton standards, but I didn't say anything). HOWEVER, the clerk said that if we wanted the room to be made up with fresh towels, all we had to do was let them know by 09:30 the following day. OK by me. Later that day, I got a text from "Brenda" at Hilton, asking how we liked the room, etc. I texted back saying it was fine, and that we'd like our room to be made up the following day with fresh towels. No reply. The following day when we returned to the room, it wasn't made up and no fresh towels. I was surprised when I got a text from "Brenda" later that evening asking how we enjoyed our stay so far. I texted back that we were disappointed the room wasn't made up as requested. She texted back within 5 min saying that wasn't their policy, that it was done only every other day. And if we wanted fresh towels, to come down to the front desk for them. Nope, I'm not going to do that -- not at a Hilton. I expect better service and keeping promises. It's funny that the Holiday Inn Express a couple miles away makes up the room EVERY day (we've stayed there) and for a cheaper price. I think Hilton's room policy reflects laziness and cutting corners to save a buck, and not up to their standards.