Duke of Normandie Hotel

Booked in for 2 nights October 2024. Saw rooms on web-site and opted for executive room, ...over compact room. Arrived to a room looking just like the compact room. Went back to reception. Was advised our room 'was' and executive room! Suggested I wanted one like to picture on their web-site. Was given another room to inspect which was a mirror image of the first room, no better. Went back again showed the man on reception, the picture. He checked with a cleaner which room that was. he said that we 38 but it was booked. He then selected 33 that was similar. That was more like the room in the picture. These rooms had two windows in the outside wall. The compact rooms only having one window each. Finally arrived in an Executive room. Staff very helpful but didn't see the difference in rooms! Dinner - opted for the "Tennerfest menu. Good value at £20.00 each for 3 course meal. Turned out to be (apparently) pre=packaged food. OK but low quality. Deserts were NOT banoffee pie -it was slices of Banana with ice-cream on chocolate powder. And the baked Alaska was soft (uncooked) meringue over good cold ice-cream, but it had not seen an oven or heat! wine was good, too good for that food! Next night food of the main menu was good, as expected. Rooms were beginning to show signs of wear. All staff we really good, pleasant and helpful. Great location in center of town, but a quite side street. Very pleasant.

For a short-ish stay (4 nights) in the heart of St Peter Port, close to everything in town and with the rest of the island easy to get out to, the Duke of Normandie was perfect: very comfortable; very friendly and helpful - just what we needed.

The exceptionally kind reception staff gave us a free upgrade to the amazing cottage suite when they noticed I had mobility issues. We were celebrating our Golden Wedding with old Guernsey friends that evening and although we had not mentioned this to the staff, the upgrade made the occasion even more special.

The location of the property was very good, close to shopping , restaurants, and St. Peters Port. The hotel is quaint, very historical, but in need of some updates. My back became very sore after one night in their bed, when I brought this up they tried several fixes. On another night the roof fan malfunctioned and made a dreadful noise all night. The drains in the shower smelled like sewer, both in my room and in my travel companions. The staff were very helpful and courteous.

Fabulous hotel would definitely go back there

Friendly attentive staff. Good atmosphere in the pub

Spiral stairs outside to reach my room. Leaking canopy over the walkway. The only window in my room looked out over the walkway, with other guests passing, so had to keep the blinds closed all the time.

Lovely hotel in a great location. This is a great place to stay and use as a base to explore St Peter Port and beyond. Imelda greeted us at check in with a lovely smile and a warm welcome. We stayed two nights in an Executive king room which had a very comfortable bed and great natural light from the three large windows. We did have an issue with our room during our stay but as soon as we raised this, Jon the general manager was very quick to put things right for us and this is indicative of how this hotel puts customer satisfaction at the forefront. We can highly recommend as a place to stay and we look forward to staying there again the next time we visit Guernsey.

Centrally located although a little hilly. Great staff and service. A few minor issues with room but nothing to spoil our enjoyment

An excellent hotel and staff. Our room was nice and clean, although we were on the top floor with quite a few stairs to climb (40) and no lift. The meals were very good, and with excellent service.