Hotel Italia

My family and I stayed for three nights during the Easter holidays. The hotel was very central, a three minute walk from the train station. The family room was spacious and very clean. The breakfast was basic but there was something to suit all tastes. Horgito, on reception, was very professional, helpful and friendly. He gave us lots of great recommendations for food and places to visit. Our children were given some Easter eggs, which was a lovely touch.

Location

Small bedroom

We are a class of 18 students in our third year of high school in Switzerland, on a study trip to Trieste. We stayed at Hotel Italia, which is well located near the city center, with perfectly decent rooms. Upon arrival, a deposit of €20 per student was requested in case of damage. This is understandable, especially as we were a group and most of us are adults. The manager also explained the rules regarding respect for other guests, which is normal. The problems started when one of the receptionists (the manager) repeatedly accused us of running and shouting in the corridors, even though we were simply walking and talking at a reasonable volume, in the middle of the day (around 1 p.m.). From that moment on, her attitude became unpleasant and even aggressive. The second-to-last night, a serious incident occurred: a receptionist entered a student’s room without knocking, using a master key, around midnight. He later mentioned a storm and the fact that the shutters were not closed. Even if this was true, he neither knocked nor explained the situation at the time, which understandably frightened the student. Even in case of a misunderstanding, this behavior is completely inappropriate. In general, we were always careful about noise, including at night. On the last night, some students returned late (around 3 a.m.), sometimes after drinking, but they were accompanied and there was no damage or problematic behavior. The receptionist came up several times, creating some agitation, but the situation quickly calmed down and no one was disturbed. During check-out, the manager shouted at our teachers and made unacceptable remarks, calling us “animals” and “disrespectful,” while misrepresenting several situations (including minor details such as breakfast). She also claimed that “normal people would agree with her.” The manager tried to calm things down, but ultimately supported her position. Ironically, we were accused of making noise, while she herself literally shouted at us. The staff also mentioned complaints from other guests and surveillance footage, without any concrete evidence (and without sound), and claimed that the receptionist had knocked before entering the room, which is false. An “apology gesture” (a small box of chocolates) had even been given, which shows that an issue was acknowledged. Finally, the €20 deposit per person (€360 in total) was withheld, based on these accusations, even though no damage was found. At check-in, it had clearly been stated that this deposit was only for potential damage to the rooms. Conclusion: We are deeply shocked by the staff’s attitude, the unfounded accusations, and the unjustified withholding of the deposit. We are used to traveling and have never experienced such treatment.

Sehr gutes Preis-Leistungsverhältnis, gute Lage, weil fussläufig alles erreichbar ist. Nettes Personal, gutes Frühstück.

Alles perfekt und äußerst freundliches Personal!