Bakan- Saint Francois Xavier

Being situated in Old Montreal is definitely a huge asset. The architecture of the area is awesome! We appreciated the peace and quiet of this particular boutique hotel as well as the pleasant staff. Initially, the stairs were somewhat of a challenge for an older person but after awhile it became easier. I would highly recommend.

Fantastic spot. However upon arrival there was dirty towels hanging on the back of the bathroom door, hair in the bathtub, floors were dirty with bits of small trash that was never swept up. Would be a fantastic place if the cleanliness was up to par. Perhaps the cleaner had an off day???

Comforter had stains and was torn. I question if the sheets and covers were washed. Living room/bedroom potlights, half didn't turn on. The outside and hallway was in great condition. It is in a great area and walkable to old Montréal and the port.

We didn’t stay at the property because of fan motor noise was so bad it exasperated the tinnitus not allowing any relaxation while we were in the room. I tried to contact someone but no response and I hope they refund this horrible experience. Also the floors were sticky and the room smelled bad. I would not recommend this place especially for the price being charged.

There is so much to say. Firstly, if you want to be prepared, here a PRO tip…. Make sure you go to the gym before your arrival apon this hotel and mind you we are two young girls… arriving here we basically turned into bodybuilders in order to carry our bags up these damn stairs. When we got into the hotel room we noticed our sink was clogged, we went to speak to front desk and no one was there. So we went to bed…. But when we woke up unfortunately we noticed BLOOD!!!! stains on the bedding. We went to front desk.. and we had to beg the worker to speak to us. We showed her a pic of the bloody bed and she gasped and was holding back her laugh…… I’m glad we were able to amuse her. So basically the bedding was a bloody pad! How fun…. Also the place was so dirty and dusty I discovered allergies I never knew I had…. Walking on these floors bare foot will make you look like a Dalmatian dog because my foot was literally black from picking up the dust from the floor….no need for them to use a mop, because their guests turned into human brooms…. Bring slippers. One last thing….. if the big bad wolf came to blow on the building…then the door would open wide because these doors do not lock. Enjoy your stay!!!

I loved how close the property was to many attractions and other activities. The property itself was ok. I wish it was cleaner, bed sheets had scuff marks and there was some mold in shower, the shower head and shower in general needs some updating. Some of the lights didn’t work and the sink in the kitchen wasn’t working either. When I needed towels and toilet paper we got them right away and they communicated well and answered right away which was a plus.

First of all - NO ONE IS EVER ON SITE and when you do call they make things up and dont follow through. Bathroom - only 1 light of 5 was working, ill fitted toilet seat, door handle kept falling off, thresh hold bracket moves, and NO WASHER AND DRYER as advertised. Kitchen - broken garbage can, dishwasher soap door was broken, random extra mini refrigerator Livingroom - tv was not working, windows were screwed shut, the main door did not close and lock properly and had electrical tape to hold handle on, fire escape was blocked. Bedroom - no robes as advertised The worst was that we had water come into the room from rain from the ceiling. It made the floor, wall and bed wet. The nightstand drawer was filled with water. When we called, bc hotels.com gave us a number, they said they would send someone and never did for 3 days. We were forced to clean it up ourselves after finding towels in a closet in the main area of the building. Hotels.com did a great job trying to communicate with the property but also DID NOT get anyone to respond.

Not what was in the picture. Very very small. Mold and the celing had issues. No wifi very loud street all night had to cut trip short by 2 days and no refund. No one at desk had to text for help. Kitchen was beautiful and shower.

On entering apartment 303 was welcomed by the horrendous smell of what can only be described as a rotting dead animal corpse of some kind, on investigation can only assume from the rat box located in the air conditioning cubbord, endeavoured to find it but was unsuccessful. To relive myself of the smell went to open the only window in the apartment to discover it was unlockable so had to endure the thought of having the window opened by people passing on the emergency stairs at any given moment day or nite. To take my mind of the ordeal I already found myself in I went to turn on the tv to find that it didn’t work as the hdmi port on the back of the tv was missing its connectors for the cable box to provide signal to the tv - shambolic really Finally on venturing to take a shower I was met by what can only be described as numerous long hairs stuck to every wall and service throughout the bathroom. I immediately tried to make contact with yourselves and with the maids in the establishment to be met by no responsive half promises of remediation but nothing materialised. Additionally we booked for 3 persons and we greeted with towels for only 2 and the same for cutlery and amenities. Every time we asked the only people on site nothing ever materialised- not worth the price.

Customer service horrible