Eastwell Manor, Champneys Hotel & Spa

Lovely quiet place with spacious comfy rooms and helpful friendly staff.

Too many mosquitoes! Breakfast was a pay per item affair with very slow service despite being almost empty.

C'est une très belle demeure, un manoir authentique avec de très beau jardin

Pas de climatisation je déconseille quand il fait chaud et le lit n'est pas assez confortable le petit déjeuner n'est pas non plus extraordinaire

Breakfast was good. evening meal also was well prepared and as expected with no issues.

One of the WCs was not clean enough

The hotel staff and stay in the hotel were absolutely amazing friendly helpful it was for a anniversary weekend and they went above and beyond to make our room welcoming and the little touch of the dessert tray with happy anniversary on was so amazing the spa itself has amazing facilities which we was able to eventually enjoy but I did not fully relax unfortunately due to an issue just before having my treatment Food was absolutely amazing cocktails were great and made so well

To have my treatment experience ruin by the spa treatments manager we was late to our appointment I rung to let know and was fully aware that our treatments would be cut shorter however as we got up the stairs I said I’m sorry for our lateness by 10mins before I could catch my breath I was met with a manger that spoke rudely toward myself and my husband brought me to tears I went into my spa treatment crying my eyes out having being made to feel belittled the staff doing my treatment had to calm me down which ate more into my time to try and calm the staff at the hotel were amazing all other staff were helpful kind but because of a senior it made the experience tainted and took me most of the afternoon to calm and try and relax

The hotel is beautiful and we have been coming here for many years The staff is exceptionally friendly and helpful Everything was taken care of in a kind and helpful manner The building and garden is beautiful

We are sorry to say that the hotel has seen better days. Most of the rooms we stayed in need some TLC, like fresh paint over repaired walls We asked for a different room since the bed in our room was super squeaky and had an old mattress It was not a problem at all for the receptionist to find us a new room👍🏼

Prachtige ligging. Mooie ambiance.

Onze kamer was prima maar bij medereizigers hoorde ik dat de kamers niet zo schoon waren.

Spent a lovely night away with my wife. Peaceful surroundings, a lovely romantic meal in the restaurant and beautiful grounds to take a walk around in during the day.

Comfortable accommodation, beautiful surroundings, Gardenia restaurant was excellent (though pricy) with friendly waiting staff (thanks Malik!)

Every interaction with staff (except in the Gardenia) resulted in a long exploration of what we were - and were not - entitled to under our room package. It felt like their main priority was ensuring that we didn’t get anything we weren’t entitled to. This was not what we expected in somewhere holding itself out as a luxury hotel. Why bother including “limited spa access” when this turned out to mean that access was free only between 10am and 4pm? Utterly worthless (as the hotel well knows) when check in is not allowed until 3pm. Even after paying to use the outdoor pool outwith the permitted hours the procedure for gaining access was unnecessarily complicated. Similar sophistry with inclusive breakfast. Once again we were greeted by a long explanation as to what was and wasn’t included. Extra items were very expensive - £15 for a bowl of porridge and a smoothie. On checkout the receptionist tried to charge us for dinner, despite the fact that we had paid at the time by credit card (the swipe taken on arrival having apparently failed to work in the restaurant). The receptionist clearly did not believe that this was the case, and even when shown proof of payment she was entirely unapologetic.