The Singular Patagonia

The reviews written do not do the Singular justice. This property is incredible and no detail missed. We booked the all-inclusive which is a great deal as it includes day tours and different excursions. The guided tours can be easy or strenuous, but the guides always ensure safety and that you have an incredible time. Shoutout to Maurice for his extensive knowledge provided during the cold storage tour which was at the hotel where you learn all about the properties history and how it came to be the Singular. Ignacio was a great guide with much enthusiasm and knowledge during our eastern expedition hike of the park. Finally, Ayelen and Michel were amazing guides during our all day Torres del Paine base hike, they made a pretty strenuous hike manageable and approachable, good people. The facilities were incredible, amazing food, cocktails, dream-like bed and the spa with a plunge pool and wet/dry saunas all with views of the water. Staff is exception in all aspects. We would count oursleves lucky if we were to stay again. HIGHLY RECOMMEND.

Excellent all around, exceeded expectations in every aspect

Overall our experience for the 4 days we were there was exceptional. Very attentive staff in all regards, in the lounge, dining, excursion planning and guides. Unfortunately it’s a long you for this Canadian family to revisit any time soon

We visited the hotel for drinks and then dinner the next day. Really tasteful and inviting conversion of an old factory to create a luxury experience. Good quality service. Good views across the bay. We would probably stay here if we return to Puerto Natales.

A very unique but top notch hotel. Created within the shell of a former meat packing plant - don’t miss the tour of the building and its history. Service was outstanding- restaurant, bar, local guides - all were terrific. Food in the restaurant was very good. Rooms are spacious and comfortable with great waterfront views. A wonderful part of our Patagonia experience.

We arrived at 2:30pm via private car provided by the hotel. Check in was fast and efficient. We were immediately introduced to the 2 activities coordinators and were signed up for our first hike at 3:30pm. A great start to the trip. Upon return we again met with the activities coordinators and arranged all activities for the rest of the week. Anything we asked for was available. All the guides were great, very attentive, friendly and knowledgeable!!! The hotel is marvelously blended into the former factory buildings. Rooms are well appointed modern and spacious. Housekeeping outstanding. The bar , lounge area and restaurant area are warm and inviting. Food was good (4 out of 5 stars) and service was great, very attentive. Pay attention to the weather and have appropriate clothing. During our stay, it was sunny and cloudy but the wind was 10 - 50 mph and rarely stopped. We had a great time here and highly recommend.

We stayed at the Singular for 4 nights and it was amazing. The resort is one of the most unique hotels we have ever stayed at. The location, atmosphere, dining room, staff and activities were a ten. Make sure to try the Calafate Sour! We would stay here again if we ever get the opportunity to visit Patagonia again.

To just say this place is unique is an understatement! It's a 5 star resort in a museum! A sheep processing and cold storage plant repurposed into a wonderful hotel, restaurant and resort! Great food and service from start to finish especially from Pamela for breakfast and Carolina for dinners. Rooms are spacious and comfortable with a beautiful view. The hallway to the rooms looks like you're on the starship enterprise ! It's crazy!

I would have given 3.5 stars but that's unavailable. Starting with the good: The hotel property is beautiful and unusual. Very historic and the architects made great use of the existing buildings. The excursions were great - albeit very weather dependent and , because they would not let us book anything until we got there, we missed the very one activity we wanted to do because of weather on the days after we got there. (Had they let us book in advance, we could have arranged to arrive on time on our first day). Instead, they charge you for a full day at the all-inclusive price and then leave you to find something to do in town. The guides were delightful, interesting and friendly - consistent with all our other guides elsewhere in Chile. And we loved the excursions we did (particularly the Baguales hike). The negatives: They knew we were arriving at 9:30 am yet failed to take that into consideration in terms of arranging the cleaning of our room and making it available. We saw no one else check in that early or for the next few hours - yet they stuck to a 3 pm check-in (they let us in at 2:50 pm). (We know they knew because our travel agent told them in a three way email and I also emailed about an effort to book an excursion for that morning). Thus, we were on our own with no morning activity that we paid for. The food is mediocre and the same menu all week. The service in the restaurant is also mediocre. One evening my husband and I arrived in the restaurant and ordered cocktails before dinner. After 20 minutes of not being served, I went to the bar and noticed that there were no bartenders. We asked the server and she simply had no idea. The same thing happened with a coffee order the first morning we arrived (sans room). As mentioned in another review of mine, one of the hotels we stayed at packed us a boxed lunch when we left for a midday flight. Not only does the Singular not do that but after we checked out - our flight was delayed 4 1/2 hours. so we took a taxi back to the Singular and asked to store our luggage while we had lunch. The front desk and the restaurant host each told us we could eat there on our dime - even though we just checked out after paying a high all-inclusive rate for three days. That might be reasonable - but it is not 5-star service, particularly given the price.

This hotel is one of a kind. It has amazing interior spaces, large comfortable rooms with views, and extremely comfortable king-size beds, the bar area is welcoming, the staff are extremely accommodating, and the location is awe-inspiring.