The Singular Patagonia

Hands down, one of the best hotels I've ever stayed in. From the service, to the unique grounds, excursions and FOOD: everything was absolute perfection. I would not have changed a single thing other than making the stay longer!

Great hotel. Great views. The rooms have amazing views however there is a problem with ventilation. With direct sunlight the room can hear up a lot. Good spa facilities. Very helpful reception with trips etc

Beautiful room, view, restaurant and spa. The hotel forgot to book our $400USD transport to the airport. On the river cruise we did the boat broke down and we were 3 hours late back to hotel. The staff on the boat managed the breakdown very well however there was no recognition from the hotel. The excursions are very expensive and not always available. Torres Del Paine national park is nearly 3 hours away adding 5 to 6 hours driving to the day. I would suggest a short stay only to see the local sights like the Mylodon caves and Puerto Natales.

The setting of this resort is unlike anything I've seen. The history of the factory, the ability to preserve and repurpose equipment and building materials, the beauty of the setting all combine together to make singular unforgettable. It is well worth the time to experience it in ones lifetime.

This hotel was beyond incredible. This cold storage plant that was converted into a museum and then a hotel is incredible. The rooms are huge with amazing views, beautiful furnishings and an incredible bathroom with deep soaking tub. The Spa was also fantastic, especially the facials. But the highlight for us was the bar and restaurant. The food was out of this world (prepared in an open kitchen) and served in a very cozy and warm restaurant with fantastic bar and lounge. The staff could not be better. This is the best customer service we have had in Chile. The staff is happy and love their jobs. You can definitely tell. Every staff member knew who we were and what we expected from the service. Unbelievable hotel!!!!! Don't miss the opportunity to go.

Pretty spectacular set-up, worth the price just for the views out the bedroom window (which is one entire wall!). I loved the historical aspects of the building. The tours were very good but expensive if not taking the full board option.

Absolutely stunning location, and well appointed facility done in what my fiance called a "rustically elegant" decor. The problem is that Puerto Natales is about 1.5-2hrs away from the national park, and 3hrs away from the nearest big airport (Punta Arenas to the south, although there is a small airport in Puerto Natales). The bigger problem is that the hotel has no working system for signing guests up to take their "excursions", which is the cornerstone of their operation. We were there for 5 days, we took took excursions for 4 of them, and they didn't get us signed up correctly for the trip we wanted once. All in all, worth going, just make sure they've got you down for what you want to do.

A very new hotel with great service, beautiful rooms and wonderful meals. An all inclusive rates includes a variety of excursions to choose from with pleasant, informative guides. The hotel was a meat packing plant from 1916 through the 70's, a valuable resource for the area's economy, and the hotel has managed to create a very unique atmosphere maintaining the history of the plant, which is now a World Heritage Site. The architects and designers were very creative and the end result is very impressive.