King Hotel Astana

The room was incredibly spacious and luxurious. The view was quite stunning.

There was only one bin, and no fridge in the room. There was no hot water for the shower on my last day. The restaurant advertised in the elevator is NOT the one on the 2nd floor. I didn't realize this, and ended up having the buffet meal on the 2nd floor, which was really basic and hardly Kazakh at all. The food was truly horrible, and I had to pay for it, even though hotels usually offer a free breakfast buffet.

Окна продувает,диван для сна неудобен для размещения в номере семейный,в ванной комнате пахнет канализацией

The room was large. There was a view.

No bottled water first day, but the did deliver to my room late afternoon. I left and returned several times and male at the front desk even looked up from his phone. I literally stood at the desk 5 minutes while he played a game on his phone. When I finally rang the bell, he seemed very disinterested in helping me. I wanted a drink at the bar, ‘the bar is closed’. Can I buy a Red Bull? ‘No, the bar is closed’. See picture. Restaurant closed Bar closed No hot water. I went to the desk to ask and was told, no hot water for three days. No explanation, no apology and no compensation. Employees sitting all day in the guest area. One watching videos with the volume loud enough to hear it from the other side of the sitting area. There seem to be more employees here than guests, but I can’t tell because few wear badges with their names and none acknowledge the presence of guests.

Отель в целом неплохой, относительно удобная кровать и вежливый персонал.

Отелю требуется реновация, особенно сантехники и холла. Старый джакузи и смесители абсолютно неудобны для принятия душа. Просто ужасный завтрак - писала об этом и в прошлый раз, однако ничего не изменилось.

Всегда останавливаюсь в данном отеле. Удобное расположение. Чистота в номерах. Отличный завтрак. Вежливый персонал.

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