Aranwa Cusco Boutique Hotel

Beautiful hotel. Full of character. In excellent location. Hotel well maintained and clean. Staff very courteous and welcoming. Breakfast was great and wide choice. Would recommend the French toast.

Stayed twice at the Aranwa in central Cusco during our Peru trip. A perfect and luxurious base just 3 mins walk from plaza del armes. Rooms, food and ambience were excellent. The team at the hotel for superb and very friendly especially Juan and Guido.

Tudo!

10/5 stars!! Such a wonderful experience staying at the Aranwa Cusco Boutique Hotel. Everyone was so kind, and Guido helped us out so much! Thank you for a wonderful stay we can not recommend staying here enough.

Nothing

Horrible experience—zero compassion for severe altitude sickness. Avoid at all costs! This was the absolute worst hotel experience of our entire 20-day honeymoon. Cusco is a high-altitude city (3,300 meters), and my wife and I arrived around 12:00 PM suffering from severe altitude sickness. We immediately informed the front desk and begged to check in early to rest and access oxygen, which the hotel claims to provide. They bluntly refused.While forced to wait in the outdoor area, our symptoms worsened drastically. We experienced breathing difficulties, excruciating headaches, and even developed severe rashes. Only after seeing us in visible medical distress did they finally let us into a room between 12:30 PM and 1:00 PM.The room itself felt completely suffocating and lacked proper oxygenation. When we begged for an oxygen bottle to breathe, they charged us an extra $20 USD. Facing a medical emergency, we had no choice but to pay. After 4 to 5 hours of sheer agony, we realized our bodies could not cope, and we had to check out immediately to fly out of Cusco for our own safety. From the moment we checked in, we repeatedly asked to cancel the remainder of our 3-day, 2-night stay. The hotel management was incredibly cold and utterly heartless. They refused to refund a single penny, completely shifting the blame to Booking.com, claiming the platform didn't allow it.The staff and management showed zero empathy, zero care, and zero human decency toward guests experiencing a severe health crisis. They forced us to pay the full price for two nights despite us only staying for a few hours. This hotel does not care about the safety or lives of its guests. If you value your health, do not stay here.

Museum Hotel, an subtle touch between History and comfort

Perfect hotel! Fantastic attentive staff, beautiful boutique hotel, very near centre. Breakfast excellent quality and staff in restaurant and concierge very competent. Would completely recommend.