ibis Oran Les Falaises

D

No breakfast 😞even I paid high price

Bien mais la nourriture et immonde

Excellent séjour , personnel accueillant + all

La situation de l'hotel

It was very good to stay in Ibis for 3 nights. All staff were very supportive specially Djamila was so kind & very helpful. Shahra was also so kind at restaurant who was taking care very well dinting my stay. I would like to come again soon. Shahra speaks English very well so it was very easy to prepare anything for me.

We really don’t recommend staying here. Check in took nearly an hour because no one could find the front desk staff. The air conditioning made the room damp and sticky, and there was mold growing on the walls. Most of the room was in disrepair.

I had used my credit card to book two rooms for two nights, about one week before my stay. I had received my order confirmation, booking reference and paid for the rooms hotel before arrival. Upon arrival to the hotel, they claimed my reservation was non existent. I then called my credit card company who confirmed the booked was made and accepted. The hotel continued to state I had no room booking and was requesting for me to pay a second time and they would grant me a room. The workers were not helpful at all in trying to fix the issue, and ultimately I left and took my business down the street to a different hotel. As someone who values customer service I will never be returning to any Ibis location.

Personnel très mauvais, service nul, chambre dégradée

Staff refused to Honor the price quoted by Expedia, And we were charged more without any extras. Rooms are old and stink cigarettes … Air conditioning is not working ( only heat ) not exactly what you need when it’s no less than 35C Worst experience and shame for IBIS standards, do expect alot more from IBIS -This should really be looked into