Hotel GF

Tutto bene come sempre

La posizione

La vasca al posto della doccia

Il letto

Niente

Room was basic but ok

Genuinely the worst customer service I’ve ever experienced. I’m not one to leave reviews- maybe I should do so more for positive things but I feel compelled to warn others about the people that run this ‘hotel’. We arrived around 2pm to check in and were greeted by 2 ladies who were very helpful and they checked us in with no issue. The room itself was ok- budget room for a budget price so no complaints there. We went out for the evening and returned around 10pm. We were about to enter the room when an older lady (owners wife) started shouting aggressively at us in Italian. We don’t speak Italian but we went to the desk to find out what the issue was. Through translation we discovered that booking.com had incorrectly sent through that only one guest was staying, not two and that we would need to pay additional money for a second guest. This wouldn’t have been an issue, and would have been resolved with a simple call to the booking site, if the lady didn’t start screaming and swearing at us and telling us to pay. Her son then arrived who did speak English which we thought would calm the situation. We explained to him that we were happy for them To contact booking.com with all our details to resolve this- but he kept demanding payment. We gave copies of both passports, so it wasn’t an ID issue. He then got aggressive, screaming at both of us, telling us to shut up and being physically aggressive. Eventually, they let us back into the room, where our things were while they waited for booking.com to call them. At one point, I did contemplate just paying the additional money purely for our safety, but after 90 mins on the phone to booking.com, they told us they had emailed the property to sort it. (This is despite the owners son banging on the hotel door asking for an update) We then managed to get 3-4 hours sleep before checking out where they started aggressively demanding payment again, despite booking.

Brak żelu pod prysznic.