Courtyard by Marriott Santa Ana Orange County

Fast

.

Easy acess and near a lot of things. Shopping, eating near freeway access

Courteous staff and clean and comfortable.

Only complaint was the room was ice cold.

Confortable clean and convienent to the event I went too. Staff was very helpful and personalble. Had a great stay!

Room is not clean, has a weird smell.

I had a terrible experience and would not recommend this hotel.

I had a reservation through Booking starting on Monday, but had to move my flight to Tuesday. I emailed the hotel three days before my stay to let them know I would be doing a later check-in, but still paying for the full stay, and I was assured I didn’t need to worry, that they would hold my room. Unfortunately I had the terrible surprise to arrive on Tuesday at 9pm at the hotel and learn I didn’t have a room anymore and they were fully booked, so there was “nothing they could do”. They then tried to blame it on me / Booking, saying that “given I booked it through Booking, they couldn’t hold my reservation, but if I had done it directly that wouldn’t have been a problem”. I was then placed at a hotel across the street only for the night (walking alone at the street at 10pm), which was extremely disruptive as I had an early meeting on Tuesday and had to check out and still wait until the end of the day to check in at the original hotel. I was then placed at a ground floor accessible room, which was very loud and the whole bathroom flooded whenever I took a shower.

The street noise was overwhelming and affected our quality of sleep—also the room we received was connected to another room— and we could hear their conversation and every move.