Nefeles Luxury Suites

We had a wonderful experience staying at Nefeles Luxury Suites. Although we had forgotten to advise the hotel of our arrival time, they still managed to arrange to meet us and assist us with our luggage. Through out our stay, the staff were extremely helpful in attending to all of our needs. Upon check-out the staff were there to assist us with our luggage again, even though we were leaving very early in the morning. All up, it was a lovely experience, and we would highly recommend staying at Nefeles Luxury Suites!!

Beautiful authentic cave like accommodation with a view you only dream out. Check in with Akis was amazing, he is a very welcoming host who after carrying our bags to our room provided a very informative overview of Santorini. Breakfast was average and cold. Had to wait often for items to be brought out, even coffee one morning and dirty dishes not cleared from many tables limiting where you could sit. I feel Vaggelis is either a very quite man or just doesn't like talking because it is not very welcoming during the day. You have to say good morning if you want to be acknowledged. After our superb afternoon check in with Akis, this was very disappointing. Akis should be on the day shift. Vaggelis did carry our bags back to our transfer and shake our hands at the end so thats what makes me think it is a communication thing rather than just being rude. Improvements need to be made here. Rooms were lovely and traditional with amazing views but the bed was like a rock and was the worst sleep we'd had after traveling Europe for 5 weeks and sleeping in many places. We were extremely disappointed that the infinity type pool/spa you see in the photos had its heating turned off and was too cold to go in. This was one reason I was enticed when choosing where to stay. We only had the option of swiming in the cave pool. This really let my stay down. Overall we still had a nice stay but many improvements need to be made for this property to be recommendeded to others.

Morning staff doesn't speak much but afternoon staff was great & very helpful.

Situated in capital Fira- stunning views and perfect location from where to explore Santorini! Very quiet boutique aparthotel.... views every morning of ocean liners, ships and volcano and of course the donkeys! Sunsets are seen every night!

The strong points about the Nefeles Suites are: the excellent views from the rooms/ balconies (i.e. of the Santorini caldera), its central location, clean rooms, and the air conditioning (downstairs inroom). The disappointment for us lay in the fact the Nefeles Suites is not a "hotel" and therefore does not offer the level of service, space or comfort provided by a hotel or a luxury apartment (as the name implies), at least for a 7 night stay. Although parts of the accommodation are attractive, we found it was not as comfortable as the pictures suggest:(a)We had a cave room, which was just about large enough for a party of 3, but which had a large ugly fan on the upper level, to keep the area cool, but which was not fully effective; (b) The low arch of the cave room near the bed meant we had to keep leaning over to avoid banging our heads; (c)the wifi and TV reception were poor; (d) the upper sun level had no canopies and therefore no shade to allow us to sit up there when we wanted to. There was never any member of staff there to assist; (d)the breakfast was completely self service, and suffered from a lack of hot coffee/ coffee options; (e)the outside breakfast area was more functional than comfortable, in part due to the narrow space; (f) the room lounge furniture could have been more luxurious and more comfortable although the cushions helped. If you wanted comfort, there were no real options within the complex. The Nefeles is however ok for a short stay.

great service, the manager Aikis was just exceptional. He made our stay here extremely enjoyable.

Rustic hotel full of charm and character with amazing views.

This is definitely not a 4--- especially in winter months. Staff of 2, breakfast buffet quite sparce and minimal support. For winter closer to a "2". From a glance, the amenities seem inferior to nearby hotels in any season.

Amazing boutique hotel with spectacular views - great value for money and also very friendly/nice staff that took care of all our needs - quite a few stairs to climb but adds to overall Santorini experience. Would recommend this to travellers on a short trip to Santorini - central location so most things walkable for Fira.

They greeted us by carrying our luggage to our room and provided a beverage upon arrival. The staff are very helpful in organizing tours and activities throughout our stay. Our room had a wonderful view of the caldera and sunset. The included breakfast is really good.