Grand Villa Heights

Price of of drinks were daylight robbery .Staff were very inexperienced. Breakfast was cold. Over all the service was very poor and I will not return.

We liked our stay great breakfast.we were there when a weddings on so be aware or call ahead to get a toom away or you will hear it untill midnight .But the managers was very nice about all .so well worth the money .great walks or bike rides with stunning views. Great wedding venue and they are refurbishing rooms aswell .

This property has an identity crisis and would only recommend staying hear if you are part of a wedding party. As a general guest you don’t have access to the gardens or main bar. Only dining option is at the bark where its cold and dark. Staff prioritize weddings parties over guests.

Terrible receptionist who coudnt bring herwelf to smile at arriging guests. Had indifferent attitude. Both hot and cold.taps in shower produce scoling got water. Unable to take a shower. Loud wedding music until midnight. Do not stay here unless yoy are part of a qedding party. This is a wedding venue not a hotel

We've stayed at this hotel a few times, but not recently, last stay prior to this one, was a couple of years ago. The hotel is now a wedding venue. On our arrival, due to a wedding being on, the grounds were temporarily out of bounds. The panoramic dining area/restaurant is now a wedding function room and not for non wedding guests to use. There is a small, darker far less picturesque room/bar area which is used for dinner and breakfast. We checked into a standard double room, room number 104 on the first floor. The room was clean and tidy, lovely view across the bay to Robin Hoods Bay, all seemed good. We went out that evening and returned to our room about 2100 hrs. Thats when things turned bad, our room was directly above the function room (old panoramic dining area), the noise of partying, announcements and ridiculously load music was horrendous. I think the music stopped about midnight, however from then until about 2am, there was constantly people returning to rooms and slamming doors. Breakfast the next morning was a buffet style self service, plenty of hot and cold options. We opted for the cooked breakfast, in general it was over cooked and tasteless. I would be very reluctant to use this hotel again and would certainly never consider using it over a wedding event. It's such a pity, it used to be such a picturesque and characterful place to say. We were not aware that a wedding was on at the time of booking, luckily we were only staying for one night.

Wedding venue took precedence over other guest! No longer bay view restaurant, no golf course does not exist anymore. Gardens closed off to non wedding guests

A superb hotel, the views are phenomenal, staff are friendly and approachable. Lots of choice for food, buffet breakfast and an extensive menu for other meals. The room was clean and well stocked.

Excellent stay. Stunning views with a beautiful garden surround the property, which can compensate for everything, e.g. slightly old facilities. The location is conveniently closer to Whitby and Scarborough within 30 30-minute drive. The staff was friendly and helpful.

The bedrooms were advertised as ‘exquisite’ but they weren’t even acceptable. The bedroom we were intially offered had holes in the wall, had damp on the ceiling, beard trimmings on the dressing table, dirty stained carpet, broken bath panel, wallpaper peeling off and smelt very musty. We couldn’t stay in the room in the condition it was so left 45 minutes after checking in. Despite contacting the hotel twice, we have not had a reply or acknowledgment. Considering the generally Good reviews for this hotel, I was shocked at the condition of the rooms. Please consider staying at this hotel very carefully before committing. The only saving grace was the lovely receptionist.

Good